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SMASHBURGER

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Guest Service Expert

Smashburger’s vision is to bring the joy of eating to everyone! That’s why we want Smashburger to be a SMASHING and rewarding experience for all of our employees. Our brand is committed to delivering an all-in better burger experience focused on fresh, quality ingredients in a cool, hip environment. We provide an exceptional guest experience that supports today’s busy modern lifestyle.

Smashburger Guest Service Expert Responsibilities

• Greet guests with a smile! Responsible for welcoming new and repeat guests every visit

• Be knowledgeable of all menu items so you can make meal suggestions and answer questions

• Verify each guests order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures

• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect

• Follow recipe and food safety standards to prepare and deliver shakes

• Team work! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment

• Foster and value a safe work environment by following all personal and food safety and security standards

• Have pride in keeping floors, counters, dining area and restrooms clean at all times
• Ability to listen, communicate and work well with others in a busy restaurant environment
• Values integrity and doing the right thing, even when no one is watching

Smashburger Guest Service Expert Requirements

• Must be 16 years old

• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 25 lbs.

• Show up on time to work variable hours/days, including nights, weekends, and holidays

• Must successfully complete our training program

• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

• Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify

This position requires the individual to be vaccinated with at least one dose of COVID-19 Vaccine NYC Public mandate by September 13, 2021 unless the individual can prove a qualifying exemption.