Cashier Guest Services SS

JOB TITLE: Cashier - Guest Service Representative (GSR)

DEPARTMENT: Store Employee

REPORTS TO: General Manager

GRADE:

FLSA STATUS: Non-exempt

DATE PREPARED: May 3, 2020

DATE REVISED:

The GSR supports Tri Star's goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the Tri Star Service's team, the job performance includes a demonstration of the following accountabilities: communication, teamwork and job knowledge.

POSITION SUMMARY

The GSR provides fast, friendly, efficient, and knowledgeable service to keep our guests coming back.

PRIMARY DUTIES AND RESPONSIBILITIES include the following:

• Actively welcomes all guests as they enter the Sudden Service store.
• Provides “best in class” fast, friendly service to all guests.
• Works with fellow colleagues as a member of the team.
• Remains knowledgeable of the Sudden Service’s products/services, policies, and procedures.
• Prepares various foodservice and beverage products as needed.
• Handles money, completes guest transactions, thanks guests and welcomes them back for another visit.
• Stocks merchandise.
• Follows the work schedule as posted.
• Notifies the General Manager of any discrepancies on the shift report or any other guest, store, or personnel issues.
• Keeps coolers, store shelves, and displays fully stocked and fronted.
• Uses suggestive selling techniques with all guests.
• Reports all accidents and injuries to the General Manager immediately.
• Maintains clean facilities and an orderly work environment.
• Reacts productively to change.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED is not required, but strongly preferred; and/or equivalent education or experience in job-related activities.

OTHER SKILLS

• Ability to speak, hear, see, walk and stand
• Ability to speak, read understand and write in English at an eighth-grade level
• Ability to perform arithmetical calculations at an eighth-grade level in order to be able to make change, complete shift reports and account for numbers of a variety of products
• Have sufficient visual ability to check identification and process credit cards
• Ability to read and understand instructions for operating electronic POS systems and other equipment
• Ability to lift up to 50 pounds carrying cases of milk, juices, soft drinks, beer, oil, and other merchandise
• Ability to retrieve or stock merchandise from overhead or under storage
• Ability to stock shelves and coolers
• Ability to react to a fire by lifting a fire extinguisher weighing 25 pounds and moving it to the fire area
• Ability to tolerate exposure to fuel and cleaning product fumes
• Ability to climb a stepladder to clean windows
• Ability to sweep and mop floors, dust shelves and lift and carry out trash container and place in the dumpster
• Ability to clean the parking lot and grounds surrounding the store
• Ability to enter and work in a cooler at a temperature of 32 degrees for up to one hour at a time
• Ability to stand for 8 hours or longer at a time without a break
• Ability to work at any location within a 30-mile radius of your home; a store assignment will depend on the staffing needs of our company; reliable transportation is a must as not all of our stores are on a bus line
• Ability to work shifts by yourself; single coverage is the norm in some locations
• Good interpersonal and guest service skills
• Good oral communication skills
• Good attention to detail
• Ability to work shifts, holidays and weekends
• Ability to treat others with dignity and respect and maintain a positive attitude
• Take personal pride in what you do
• Willingness to work hard
• Dependable/flexible
• Ability to perform multiple tasks
• Ability to concentrate, think and learn

WORK ENVIRONMENT

The position is in a convenience store setting that involves everyday risks or discomforts requiring normal safety precautions. The position is subject to working shifts, holidays, and weekends.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

My electronic signature acknowledges that I have read the Guest Service Representative job description and can perform the essential functions of this position either with or without reasonable accommodation. If accommodation is needed, I understand it is my responsibility to submit a request to Human Resources for consideration. I understand that failure to comply with the assigned duties of this position could result in disciplinary action including up to termination.