Case Review Officer (NON-DCSA)

JOB SUMMARY:

The Case Review Officer (CRO) provides advice and guidance to investigators regarding investigative and formatting requirements in additional to reviewing reports of investigation for accuracy and completeness. The CRO monitors pending cases to ensure compliance with delivery due dates and track submission of investigative leads; prioritize cases where noteworthy or derogatory information is developed; monitor pending cases, review and revise reports of investigation; check for quality and take necessary actions to complete case; notate Investigator quality performance remarks; schedule additional leads as discovered in investigation

Distinguishing Characteristics:

The Case Review Officer (CRO) will be responsible for reviewing reports of investigation completed by Field Investigators to ensure investigative coverage is met in accordance with applicable directives and investigative standards while meeting timeliness expectations for case delivery. CRO’s will review reports from a variety of personal and record sources and ensure that all pertinent facts of an individual’s background and character have been reported, in accordance with government guidelines and instructions. Characteristics of the position include managing the batching of reports of investigation in priority order based on customer needs and expectations. Self-discipline, organizational skills, and writing ability within a metrics-driven environment are critical distinguishing elements of the position.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Review background check reports of investigations that help to ensure the safety and security of the nation.
• Ensure that the information compiled in the report of investigation is clear, concise, and meets the requirements prescribed by the requesting customer.
• Meet the quality, timeliness and production metrics.
• Interact with field team leaders and field investigators to ensure the timeliness and thoroughness of investigations.
• Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads.
• Ensure leads are completed in a timely manner and in accordance with investigative standards.
• Other duties as assigned.
  

Job Requirements:

• MINIMUM QUALIFICATIONS AT ENTRY

  Additional qualifications may be specified and receive preference, depending upon the nature of the position .

  • Must be a citizen of the United States.
  • At least 18 years of age.
  • Ability to acquire and/or maintain the required level of security clearance and successfully pass an adjudicated SSBI clearance.
  • Ability to acquire and maintain any other specific special clearances/access requirements

  Basic Qualifications:

  • One year experience in Federal background investigations and knowledge of Federal background investigation process to include thorough understanding of rules and regulations governing federal security clearance background investigations, or combination of education and experience
  • Must be able to successfully complete and pass all required training

  Background Prerequisites:

  Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

  Education/Experience:

  Bachelor’s Degree or equivalent is required. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

  Competencies (as demonstrated through experience, training, and/or testing):

  • Ability to work remotely without daily supervision
  • Excellent typing and computer skills
  • Excellent time management and organizational skills to balance and prioritize work
  • Excellent written and verbal communication skills
  • Analytical and problem solving skills
  • Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form
  • Personal computer and business solutions software skills
  • Proficiency with PC and networked environments
  • Microsoft Office proficiency in Word, Outlook, Excel and PowerPoint
  • Ability to identify, understand and apply federal, state and local changes to and/or new regulations/laws pertaining to personnel investigations
  • Ability to read, analyze, and interpret technical procedures and/or government regulations
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to synthesize information, identify key findings and determine conclusions

WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with executives, and staff, in group and one-on-one settings and in situations requiring high performance and results.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handling and being exposed to sensitive and confidential information.
• Required ability to handle multiple tasks concurrently.
• Regular talking and hearing.

Close vision, distance vision, and ability to adjust focus.



EOE/M/F/Vet/Disabilities
Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.

We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.

We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood.
Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.

Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.

From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.

Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.

Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.

Integrity

A Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.

Vigilance

Professionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.

Helpfulness

Helpfulness is about our employees always being ready to assist within the context of a particular assignment.