Case Manager - Youth

Wyandot BHN is seeking a dedicated Case Manager to join our youth case management team! If you enjoy giving back to the community and working with youth in a collaborative team environment then this may be the job for you! The Case Manager - Youth affects improvements in the personal lives of youth seeking care by providing professional case management services.

Essential Job Duties:

• Engage individuals and families as partners in services and develop positive, hopeful, and trusting relationships.
• Participate as an active member of the service provider team.
• Conduct assessments and participate in treatment plan or plan of care development.
• Mediate between clients/families and other professionals directing services and care.
• Manage the emotional distress experienced by clients and their families in avoiding and resolving crisis situation. Exercise discretion and independent judgment when determining a course of action. Maintain the ability to compare and evaluate possible courses of conduct and actions, or make a decision beyond standardized lines, as required by circumstances.
• Build client relationships, as well as business relationships and strategic partnerships with other agencies and external resources.
• Mediate between clients/families and other professional services to facilitate care plans, strengths assessments, and establish access to other resources and providers.
• Assert expertise in behavioral healthcare when dealing with courts, social services, professionals, doctors and education systems on behalf of the individual client/family to facilitate goals and objectives of client, care team and organization.
• Advocate for resources on behalf of the client and family with state, government and private agencies. Complete forms and facilitate processes as deemed appropriate by circumstances.
• Recognize and demonstrate sensitivity to cultural and ethnic differences.
• Help others succeed by demonstrating exceptional interpersonal skills and the ability to work with persons with severe and persistent mental illness and/or serious emotional disturbance, and the ability to react effectively in a wide variety of human service situations. Effectively manage conflict, promote change and growth, and inspire the development of all clients served.
• Complete all documentation and reporting requirements thoroughly and on time.
• Interact positively with other members of the agency and team, including active participation in supervision activities, team meetings, continuing education, etc.
• Regularly travel and transport clients and/or families in and around the region, and provide direct care and support as needed.
• Complete a comprehensive series of job-specific training in field of case management and social services and maintain on-going education regarding professional development, State, Federal, organizational and professional standards, including regulations, laws, compliance and ethical standards and practices.

Job Requirements:

• Bachelor’s degree in the human services field, with emphasis preferably in social work, psychology, rehabilitation or related field, or four years of equivalent experience in community mental health.
• Valid driver’s license with motor vehicle insurance.
• Familiarity with mental health theory, emerging promising practices, and Evidence-Based Practice.
• Prior experience providing effective, efficient case management support preferred.
• Knowledge of trends and issues, laws and regulations related to the development and delivery of case management services helpful.
• Ability to establish relationships with individuals and organizations of influence within the social services community, including civic groups, charitable agencies, related government entities, fundraising sources, etc.
• Demonstrated interpersonal and communication skills.
• Demonstrated time management and organizational skills. The ability to manage multiple priorities under changing circumstances and timeframes.
• Work in an often stressful environment, including availability to respond to crisis situations at all times (nights, weekends, holidays, etc.).
• Emotional capacity to control and manage self if clients act out or behave in a verbal or physical manner.
• Emotional and physical capacity to manage clients who may act out or behave in a verbal or physical manner.
• Ability to effectively use all devices, equipment, computer systems required to fulfill the essential functions of this position.