Case Manager Senior SSVF Santa Ana

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Supportive Services for Veteran Families

SSVF (Supportive Services for Veteran Families) promotes housing stability to homeless or at–risk–of–becoming homeless Veterans and their families. The goal of the SSVF program is to provide clients with the skills necessary to maintain long term, independent living. SSVF is a short-term crisis intervention program, with services to include case management, housing and financial counseling, and assistance in obtaining benefits and services.

JOB SUMMARY AND PURPOSE

The Senior Case Manager is the subject matter expert for the case management team of SSVF - OC. The Senior Case Manager will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of SSVF - OC clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Assign and monitor case load of team:
  • Review daily referrals and screenings of potential clients.
  • Designates clients to case manager for intake and ensures all supporting documents are verified
  • Provides information and referrals for callers and walk-ins
• Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
  • May make home and field visits
• Monitors case managers on a regular basis to determine quality and effectiveness of services provided
  • Review cases with Program Coordinator and Case Management Team
  • Audit case file on a regular basis for completeness and accuracy
  • Conducts crisis intervention as necessary
• Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  • Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
  • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
• Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
  • Assure all program assets and file documents are maintained and secure for all client records
• Develops, performs, and assists with workshops pertaining to program services that meet client needs
• Participates and assists with outreach events
• Other duties as assigned

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor’s Degree (Social Work or related)

EXPERIENCE:

• Minimum total 3 years of experience as a case manager

KNOWLEDGE:

• Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology

TECHNOLOGY SKILLS:

• Proficient Computer skills and working knowledge of Microsoft Office Suite of applications, specifically Word, Excel, Outlook, and PowerPoint;
• Familiar with database use

SKILLS AND ABILITIES:

• Mastery of case management skills in social services delivery.
• Proven Expertise in relevant subject matter
• Strong public speaking ability
• Able to provide valuable expertise to senior management while mentoring junior case managers and other employees
• Able to organize and schedule team’s caseload, support efforts of junior case managers.
• Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
• Strong Communication Skills in oral and written English language.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

COMPETENCIES:

• Proven leadership qualities; Dependable, collaborative, prompt, positive mindset, flexible, organized
• Build rapport with those encountered in all aspects the work day
• Active listening (reflective listening)
• Build trust, act trustworthy
• Follow instructions and VOALA procedures
• Apply and demonstrate principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Mentor junior staff
• Advise senior staff
• Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients, or in the workplace

PREFERRED QUALIFICATIONS:

• Master’s Degree (Social Work or related)
• 4 years of experience working with target population
• Experience in supervision or lead role preferred
• HMIS navigation

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.