Case Manager

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Position Summary

Provide crisis counseling, advocacy, and culturally competent case management services for individuals and families in the Women In Jeopardy Crisis Shelter program at the YWCA Utah.

Essential Job functions

1. Provide crisis counseling, advocacy, and coaching to women, men and families in crisis due to domestic

and/or sexual violence in order to achieve a client-based plan for self-sufficiency and safety.

2. Support each program participant in achieving his/her plan with courteous, timely and meaningful help.

3. Complete intakes for women who have moved into the WIJ shelter at the YWCA (assess for danger, plan

for safety, guide toward appropriate resources, provide support during visit, advocate through system

issues and shelter admission as needed).

4. Ensure safety of everyone by monitoring security and intervening in crises as indicated.

5. Support program participants in achieving their self-determined program goals through empathic listening and presence, providing individualized case management and referrals to supportive services within the YWCA and community; track progress in meeting plan for self-sufficiency and safety and

including:

a. Establish case files

b. Assist with documents necessary for section 42 compliance

c. Conduct required initial intake and exit assessments

d. Provide information/referral and provide/arrange translation and interpretation as necessary.

e. Advocate for the access and use of resources and referrals.

f. Provide direct assistance to Residential Advocates in addressing behavior issues in shelter

g. Coordinate linkages with community agencies on individual and program level.

h. Coordinate therapeutic services to women and children in order to help minimize the impact of violence in their lives, including maintaining contact with therapists and clinicians.

6. Provide crisis intervention as needed.

7. Contact agencies/individuals providing services to clients to assure optimum coordination and

appropriate referrals. Obtain signed releases for coordination of services.

8. Provide aftercare services to families and individuals as needed after they have left the crisis shelter.

Additional Duties and Responsibilities

1. Uphold and act in accordance with the mission of the organization, vision, values and strategic direction of the organization.

2. Demonstrate commitment to understanding and using Sanctuary Model principles, language, and tools in daily work.

3. Model YWCA community standards and encourage program participants and other staff to follow them.

4. Understand and follow all established organizational and program related policies, procedures and protocols.

5. Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.

6. Satisfactorily perform all duties outlined in this job description.

7. Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to: CPR, First Aid, Food Handlers Permit, LCSW/CSW/SSW, etc.

8. Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as any other meetings and activities as requested.

9. Monitor campus security in collaboration with all staff to protect the safety and well-being of program participants, staff, and visitors.

Competencies & Essential Skills:

• Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.

• Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.

• Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.

• Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of anti-racism, gender equity and violence against women.

• Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.

• Judgement and Decision Making: Ability to exercise initiative, sound judgement and problem solving techniques in the decision-making process.

• Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.

• Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.

• Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.

Ideal candidates will have the following:

• Knowledge and experience in administrative and/or non-profit operations, programs, policies and protocols.
• Welcoming & inclusive personality
• General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
• Understanding of equity, anti-oppression and trauma-informed philosophies.

Qualifications

Minimum qualifications include a combined 5 or more years of education and experience:

• Bachelor’s degree from an accredited human service related area SSW Preferred.

• Or another closely related field plus 1-2 years’ experience in Case Management.

• Or Associates degree from an accredited college plus 3 or more years’ experience.

• Or High school diploma plus 5-7 years of relevant demonstrated experience.

• Minimum of 2 years of direct service experience with women and children

• An understanding of and agreement with YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.

• Knowledge and skills in direct individual and group social services, including effective

• communication, crisis intervention, knowledge of women and children's issues, human behavior and community resources.

• Fluency in English (speaking and writing) required, with fluency in Spanish extremely helpful.

• Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful. Knowledge of and/or experience in substance use, mental health, and chronic homelessness helpful and preferred. Work experience in these areas preferred.

• Committed to providing excellent, trauma informed direct services to women and children who have experienced domestic violence.

• Understanding and commitment to issues of cultural diversity and anti-racism.

• Ability to work scheduled hours on a regular basis, some weekends and evenings required.

• Proficiency with general office duties, computer systems and technology.

• Excellent writing, interpersonal communication, and public speaking skills.

• Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.

• Demonstrated experience functioning within multidisciplinary settings.

• Skilled in establishing effective working relationships.

• Ability to collaborate and invite collaboration.

• Able to demonstrate skills in effective communication, conflict resolution and problem-solving.

• If driving on business, a valid Utah driver’s license, access to an automobile, and valid auto insurance required.

• Must be able to pass BCI, meet I-9 requirements, and, if driving on agency business, a valid Utah driver’s license, automobile insurance and motor vehicle record.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, outreach and other events occurs routinely.

YWCA Utah is an Equal Opportunity Employer (EOE). If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Company's website:

• https://www.ywcautah.org/

Work Remotely:

• No