Case Manager

Summary:Responsible for coordinating support and services in the designated target areas. Works with community groups and volunteers. Oversees and implements case management for counties served. Conducts intakes for survivors of Hurricane Florence. Manages a caseload of customers for the Hurricane Assistance & Relief Program until services are complete and customer is stable and or has been referred for other support, if necessary. Compiles and submits monthly reports to the Disaster Team Lead Performs other tasks as assigned.

Reports to: Team Lead.
Manages: None.
Key Relationships: Program Director, Community groups, Local Agencies, Advisory Councils, and Staff from other SCFS programs.
Principle Duties and Responsibilities include those listed below as well as other duties as assigned by the Program Director:
Basic Responsibilities:

• Articulates easily and distinctly.
• Follows work assigned schedule.
• Demonstrates patience in carrying out work assignments.
• Approaches assignments with energy and enthusiasm.
• Displays capacity for independent thinking.
• Demonstrates familiarity with agency programs.
• Deals with tasks in order of priority.
• Assures compliance with specifications.
• Demonstrates loyalty to the agency and its goals.
• Displays tact and diplomacy in everyday conduct.

Professional Responsibilities:

• Must enter areas that have been impacted by Hurricane Florence.
• Arranges intakes for Hurricane Florence survivors.
• Schedules meetings and helps organize local groups. Provides advice and support for community organizations. Circulates in the community and make the public aware of the Hurricane Assistance & Relief Program.
• Completes all required client case management file forms; verifies eligibility. Interviews.
• individuals to determine needs, available resources, capabilities, and interests. Assesses need for supportive services.
• Explains rules and interpret instructions. Helps customers complete forms.
• Maintains center files using computer client database and hardcopy backup files.
• Keeps record of contact made and case management file on each customer. Summarizes data in narrative and statistical reports. Submits special reports or information as requested.

General Qualification Requirements:

• Requires location of survivors that were impacted by Hurricane Florence.
• Requires an energetic person with planning and organizing capability.
• Must be able to communicate effectively with clients, as well as the staff and public.
• Must be able to input data into a computerized database.
• Must be proficient in making arithmetical calculations and able to prepare statistical reports.
• Must be sensitive to the needs of low-income families and committed to the goals and purposes of the Community Services Block Grant Disaster Program.

The position demands tact and the ability to handle matters of a confidential nature.
Educational Requirements:

• College degree or equivalent experience.

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