Case Manager

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

Our Supportive Services for Veteran Families (SSVF) program helps veterans and veteran families who are homeless or at risk of becoming homeless by providing a range of services that promote housing stability. As Case Manager with SSVF, you’ll help veteran families remain housed or obtain permanent housing and support the household with on-going services to ensure housing stability. You’ll conduct outreach, household assessments, and home visits, and develop housing stability plans. You’ll also provide advocacy for public entitlements and collaborate with households to access appropriate community resources.

Specific responsibilities will include:

• Conducting assessments and program intakes and preparing housing stability plans with a path to permanent housing and self-sufficiency for Veteran families.

• Identifying barriers and challenges that Veteran clients face and utilizing a solution-based approach to effectively resolve issues that threaten housing stability.

• Providing advocacy for public benefits such as VA benefits, Public Assistance, Social Security, etc. and accessing internal and external financial assistance to support housing stability.

• Assisting with household budget counseling, mediating internal household disputes that could threaten housing stability, and providing other individualized support to Veteran families.

• Maintaining and serving as liaison to a network of resources and contacts with relevant agencies and programs and making appropriate referrals for eligible Veteran families.

• Conducting outreach to engage and enroll eligible Veteran families into the program.

• Working closely with other specialty case management staff, participating in all team meetings, and providing regular updates on housing-based activities.

Requirements

• Bachelor’s Degree in Social Work or a related field

• Knowledge of the challenges faced by the homeless Veteran population and the supportive services available to achieve the goal of permanent housing and self-sufficiency

• Prior experience in case management, assessment, counseling, and crisis intervention preferred

• Knowledge and understanding of team concepts

• Valid US driver’s license preferred

• Computer literacy, particularly with Microsoft Office applications

  
  

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