Case Manager Housing Specialist * Community Mental Health Program #373

BENEFITS AT TELECARE:

• Bilingual pay differential for county threshold languages
• Medical, vision and dental
• Aflac
• 2 retirement plans: 401k and ESOP
• scholarships, CEUs and tuition discount
• Employee Assistance Program (EAP)
• Lots of opportunity for growth and advancement!!!

Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 155 programs and over 4,300 employees across the country. And we 're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.

Telecare is proud to have been recognized by The Bay Area Business Times as the 9th Best Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!

Program Type: Community-based

To Make Referrals: Referrals come from the Behavioral Health Services (BHSD) call center, inpatient hospitals, 24-Hour Care, outpatient behavioral health providers, families, members of the community, and through self-referrals.

# of Members: 100 members

Who We Serve: Adult residents of Santa Clara County, ages 26-59, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and are high utilizers of emergency services. These individuals may also be homeless or have been homeless for a total of 120 days during the last twelve (12) months.

Older adult residents of Santa Clara County, ages 60 and older, who have been diagnosed with a serious mental illness, have a co-occurring substance use condition, and require intensive outpatient services.

Hours of Operation: Monday to Friday 8:30 a.m. to 5:00 p.m.

About the Program: At the Santa Clara IFSP program, we believe recovery starts from within, and that our job is to do whatever it takes to provide the support needed on your recovery journey. We have a full staff of peer specialists, a psychiatrist, a nurse, a master’s-prepared team lead, and personal service coordinators with experience in both drug and alcohol and mental health, who are all here to promote a program culture where resilience and hope can flourish, and losses can be recovered.

Our program is based on the Assertive Community Treatment (ACT) model. Santa Clara IFSP staff create a supportive environment, including wraparound services that are based on your needs, hopes, and dreams. We also connect you to the proper resources that can help you achieve your goals.

Employment Status: Full-Time

Days: Monday - Friday

POSITION SUMMARY

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community.

QUALIFICATIONS

Required:

• High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services
• 
  Must possess at least 1 year of direct service experience providing assistance as a Housing Specialist
  
• Sensitivity to multi-cultural populations and issues
• 
  Must be at least 18 years of age
• 
  Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.

Preferred:

• 
  Four (4) years’ experience in a mental health setting
• 
  Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
• 
  Experience in a mental health setting, outpatient clinic, or community mental health service
• 
  Knowledge of Housing Resources in local community

ESSENTIAL FUNCTIONS

• 
  Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• 
  Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
• 
  Consistent with area of expertise, provides specialized services and interventions related to housing, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
• 
  Facilitates groups according to the needs and interests of members served especially related to education regarding Housing needs and maintenance
• 
  Provides appropriate interventions in crisis situations
• 
  On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
  
• Collects required data and completes required documentation
• 
  Coordinates transitions to lower levels of care
• 
  Maintains awareness of community resources and assists members served in appropriate use of community resources
• 
  Assists members served with all needs, including Activities of Daily Living
• 
  Assists members served in making and getting to essential appointments
• 
  Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
• 
  Ensures that members served understand their legal status and rights
• 
  Helps members served achieve greater independence and autonomy
• 
  Safeguards confidentiality; adheres to HIPAA policies
• 
  Provides wraparound services that encompass whole person care
• 
  Provides transportation when needed and appropriate and linkage to community resources
• 
  If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
• 
  If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
• 
  Provide and document quality and quantity of direct services as required by program standards

Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

SKILLS

• 
  Thorough understanding of the rights of members served and relevant legal processes
• 
  Effective written and verbal communication skills
• 
  Good computer/technology skills
• 
  Ability to assess safety risks
• 
  Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
• 
  Excellent driving skills
• 
  Knowledge of basic medical and psychiatric terminology
• 
  Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
  

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).

EOE AA M/F/V/Disability

Equal Opportunity Employer Description
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)