CASE MANAGER (FSET)

Join our team and make a positive difference in your community! Community Advocates Inc. is committed to ensuring that low-income families and individuals in Milwaukee are able to meet their basic needs. Our belief is that advocacy is more than just helping families and individuals. Advocacy is also about building a community that empowers families and individuals to help themselves.

We are hiring for an Food Share and Employment Training (FSET) Case Manager to join our team! This person will be responsible for responsible for helping to ensure that the customer is able to access and receive program services.

Hours: 1st Shift between hours of 8am-5pm (8 hours/day)

Position Responsibilities

• Develop working relationships with customers and monitor engagement and progress through mutual planning, problem-solving and full case management assistance
• Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
• Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
• Follow up with customers to ensure that their needs are met and questions and concerns are resolved
• Interact with other team members to provide expertise and assistance in resolving participant issues
• Maintain accurate and timely case notes on all customer contacts and document activities
• Share information about outreach and engagement efforts with project staff
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
• Perform other duties as may be assigned by leadership

Position Qualification Requirements

• Associate degree from an accredited college or university preferred
• High school diploma or GED and 3 years related work experience required
• Proficient in Microsoft Office products
• Ability to develop, evaluate, and implement a case management plan meeting all milestones
• Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
• Excellent organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently
• Must be able to remain in a stationary position for an extended period of time
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
• Work is performed in an office environment

Position Work Conditions, include but are not limited to:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
• Physically able to participate in training sessions, presentations, and meetings

Community Advocates, Inc. is committed to affirmative action, equal opportunity, and the diversity of its workforce.

Job Type: Full-time

Pay: $20.19 per hour