Case Manager & Client Advocate

Our firm has been helping our clients fight for disability benefits since 1994. We're a mission-driven team who work tirelessly to represent each of our clients with care. We're dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Case Management team.

A Case Manager is responsible for assisting new and existing Veteran clients with their legal disability claim both in person and over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.

• Responsible for assisting client requests via telephone
• Responsible for assisting clients with completing forms
• Responsible for educating clients regarding disability claim process over the telephone
• Responsible for responding to client's emails/correspondence
• Responsible for reviewing cases to identify issues and ensure the case is progressing
• Responsible for meeting with clients in person as needed
• Responsible for processing client mail and VA documents in a timely manner
• Responsible for submitting any needed forms/reports to the VA and other related agencies
• Responsible for conducting Initial Contact Calls to clients
• Responsible for developing case strategies in an attempt to guide the claim to a favorable decision
• Responsible for meeting assigned goals while maintaining quality
• Responsible for returning all voicemails by the end the business day or within 24 hours

Job Type: Full-time

Pay: $15.32 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location:

• Fully Remote

Paid Training:

• Yes

Management:

• Team Lead

Typical start time:

• 8AM

Typical end time:

• 5PM

Company's website:

• jandils.com

Company's Facebook page:

• https://www.facebook.com/JanDilsAttorneysAtLaw

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place