Case Manager - Bronx, NY (Family Shelter)

JOB DESCRIPTION

JOB TITLE: CASE MANAGER

FLSA: NON-EXEMPT

DIVISION: SERVICES

REPORTS TO: DIRECTOR OF SOCIAL SERVICES

LOCATION: BRONX, NY

SUMMARY:

The Case Manager assesses families’ needs, plans a course of action, links family to services and monitors progress for a 30 unit families with children homeless shelter (Edward L. Grant Family Shelter). S/he must assure families receive appropriate information and referrals to address issues so that they can obtain and maintain housing.

DUTIES & RESPONSIBILITIES:

• Conduct intake and assessment process to orient families to the program and develop individual service plans for all pertinent individuals in family composition.
• Meet weekly/bi-weekly with families to assist with the achievement of service plan goals.
• Coordinate services with Housing Specialist, other staff and external partners
• Provide advocacy for family around entitlements and services.
• Provide crisis intervention, aggressive and supportive counseling to strengthen families’ ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funding source guidelines and procedures.
• Complete Housing applications (both written and computer generated) for families based on their needs and functioning.
• Achieve monthly placement quota, as assigned.
• Facilitate workshops, groups and escort clients as applicable.
• Attend staff meetings and trainings to enhance skills that are related to job function.
• Must be able to work flexible, alternate schedules which may include evening and weekend shifts.
• Perform other related duties as assigned by managers
• Work closely with ACS and DOE when appropriate.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Bachelor Degree in Social Work or Human Services Field considered with 5 years of case management experience working with the homeless families with children some presenting with mentally illness, and/or substance abuse. Bilingual a plus. Strong relationship building skills required. Ability to work independently but know when to raise issues to supervisor. Excellent organizational and time management skills necessary. Ability to effectively multi-task and follow-up on a timely basis. Strong PC skills required including Word, Excel and CARES.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is the premier organization of our kind in our region, providing housing and supportive services or more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission – Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because expectations that come with joining this kind of team. (EOE)

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