Case Management Specialist

JOB DESCRIPTION

Position: Housing Specialist I

Overall Responsibility: The position duties include a wide range of advanced activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.

Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Manage an assigned caseload of HCV participants
• Conduct annual recertifications within required time frames
• Complete interim recertifications as required
• Conduct participant briefings
• Process and monitor participant moves to a new dwelling
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
• Process all transactions within the PHA’s required business systems
• Maintain accurate and complete applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

Responsibility for Relationships

Internal: Provide excellent customer service to applicants and employees.

External: Provide excellent customer service to applicants, participants, owners, and the general public.

Supervisory Authority: No supervisory authority

Supervision Provided: Operates under the direct general supervision of designated Supervisor.

Knowledge and Skills Required: Must have the ability to interpret and apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills.

Education and Experience Required: Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Case management: 1 year (Preferred)

Company's website:

• https://nanmckay.com/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place