CARE Solutions Lead

Job Summary
Responsible for conveying the purposes and services of El Paso Health’s various lines of business to members and potential members. Serves as a liaison for health plan members who need assistance obtaining covered services, accessing local community resources, and understanding internal health plan processes. Assists with the planning, assessment, development, implementation, and coordination of El Paso Health’s health education initiatives to members and potential members. Serves as the lead person to ensure that the Outreach Coordinators are meeting all performance benchmarks and issue resolution standards to promote overall member satisfaction with the health plan. The position requires special emphasis on department workflow, policies and procedures and communication with internal departments to ensure efficiency and effectiveness.

Skills
1. Computer and typing skills required.
2. Excellent verbal and written communication skills required.
3. Ability to follow written and oral instructions.
4. Ability to work reliably and independently.
5. Ability to work effectively as a member of a team.
6. Ability to seek out new methods and principles to improve service.
7. Strong Customer Service skills and orientation.
8. Bilingual English/Spanish highly preferred (written and verbal).

Work Experience
Four years of experience in Medicaid and CHIP health promotion, outreach program coordination, social services and marketing including program evaluation required.

License/Registration/Certification
Community Health Worker Certification required within one year of being in the position. Valid State driver’s license.

Education and Training
High school diploma or equivalent required. Bachelor degree in Business, Health Science, Marketing or related field preferred.