Care Line Coordination Specialist, On-Site Solutions - Telecommute

MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.(sm)

The Care Line Coordination Specialist, On-Site Solutions is responsible for COVID-19 case management for worksite staff to include secondary screening of staff who have been sent home through initial worksite screening, scheduling testing, providing test results and conducting contact tracing while ensuring quality standards and company policies/procedures are followed.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Patient Care

• Conduct screening questions for employees who cannot access smart phone technology
• Provide telephonic support for COVID-19 secondary screening of worksite staff who have been sent home through initial worksite screening
• Schedule worksite staff for COVID-19 testing and provides negative test results
• Responsible for case management of worksite staff screened for COVID-19 including coordination of follow-up testing, scheduling, tracking follow up appointments, and distribution/communication of test results
• Responsible for maintaining individual and departmental goals including case management quality, average case handling time, service level, average response time, abandonment rate
• Provides feedback to management on identified issues and assists with resolution of concerns or trends that negatively impact the worksite staff or client experience
• Prioritize and multitask to optimize worksite staff flow and experience
• Coordinate the return to work process for employees and employers
• Complete worksite staff referrals as needed
• Ensure the well-being of worksite staff and provides a positive, supportive environment
• Maintain HIPAA at all times and confirm release of information has been signed
• Demonstrate flexibility to meet the needs of external and internal customers to include changes in work volume, planned changes, scheduling changes, and client services support
• Perform other duties as assigned such as new models of care and new types of procedures
• Comply with and follow policies and procedures as outlined by MedExpress
• Coordinate and develops reporting out on workforce management program for clients and MedExpress

Learning and Ongoing Education

• Maintain technical skills and apply new knowledge according to MedExpress policy
• Maintain knowledge of medical terminology
• Maintain knowledge of common safety hazards and precautions to establish a safe work environment
• Read and keep up-to-date on all MedExpress communications
• Complete all assigned training
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School graduate or GED
• 3+ years customer service experience
• Knowledge medical field federal, state, and local laws and regulations including the requirements of HIPAA and OSHA
• Knowledge of computerized information systems (EMR) used in clinical management settings
• Ability to manage complex conversations and communicate effectively both orally and in writing
• Ability to develop and maintain effective relationships and meet the needs of worksite staff, clients and other members of the MedExpress team
• Strong organizational skills and the flexibility to manage multiple tasks in a fast-paced environment
• Strong commitment to customer service and excellence in healthcare
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
  

Preferred Qualifications:

• 2+ years clinical experience in a related field
  

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Colorado Residents Only: The salary/hourly range for Colorado residents is XX to XX (add additional reference for sales and physicians). Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Care Line Coordination Specialist, On-Site Solutions, Telecommute, Telecommuting, Telecommuter, Work from Home, Work at Home, Remote