Care Coordinator

Job Summary

• To provide administrative assistance for agency programs

Duties/Responsibilities

• 90 Day Visits/CSRs

o In coordination with Agency Manager and program team members, schedule, complete and document state-required 90-day visits and/or continued stay reviews (CSRs)

• Intake Assessment

o In coordination with program team members perform assessment and intake of new clients for HCBS, VA and Private Pay

• Scheduling

o In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers

• Coverage Assurance

o Assist Schedulers when responding to situations where scheduling conflicts, emergencies and/or “call outs” arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy

• Client/Consumer/Employee Satisfaction

o Contact clients/employees on a periodic basis to receive feedback to ensure the service is meeting the goals outlined in the care plan. Document and respond promptly to any client or staff complaints, and review complaints with the Agency Manager

• Client Files

o Keep all client files current and in compliance, including regular quarterly file audits based on 10% of active clients at the time of the audit, reporting findings to the Agency Manager

• On-Call

o Accept on-call duty as assigned by the Agency Manager

• Training and Orientation

o In conjunction with Agency Manager, serve on the Training Team responsible for supporting the agency’s orientation and training efforts for Caregivers

• Reporting

o Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager

• Regulatory Compliance

o In conjunction with the Administrator and Director of Policy and Compliance maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel including but not limited to all ongoing requirements for continuing professional education

• Recruitment & Hiring

o In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes

• Documentation

o Assure that all delegated Client and Employee Personnel Files are complete, current and in compliance with relevant state and federal regulations

• Professional Library

o Develop and maintain a professional library for agency staff utilization

• Cross Train

o Cross train to learn specified responsibilities of other team member positions as directed by the Agency Manager

Supervisory Responsibilities

• Assigned Caregivers

Required Skills/Abilities

• Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, writing and over the phone
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Demonstrates initiative regarding collaboration and independently performs high quality work
• Familiarity with the concepts, practices, and procedures of the home care industry
• Ability to function well in a high-paced, and at times, stressful environment
• Proficient with Microsoft Office Suite and other related software
• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Excellent problem-solving skills
• Thorough in all aspects of the job
• Collaborative and Coachable

Education

• High School/GED or equivalent

Experience

• Experience in the field of home health care is preferred but not required
• Experience managing a home and family or caring for disabled individuals is extremely desirable
• Professional experience in the field of customer service

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Essential physical requirements, such as standing, kneeling, squatting, stooping, or typing.
• Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds.
• May be required to work weekends, nights, or be on-call as a regular part of the job.

Working Location(s)

• Home Office
• Agency Office(s)
• Client Homes

Travel Requirements

• Up to 50% of the time.

PeopleCare Health Services 2021 Benefit Information

Full-Time / Salaried & Hourly Office Employees

• Medical: Office Visit Co-Pay Plan (Minimum Essential Coverage) – 100% paid if no other coverage*
• Medical: Catastrophic Medical Plan Reference Based Pricing (Minimum Value Plan) *
• Direct Primary Care Membership – 100% paid if no other coverage*
• Group Life, AD&D – 100% paid*
• Long Term Disability – 100% paid*
• Dental Insurance – 100% Paid*
• Vision Insurance*
• Voluntary Supplemental Benefits* - Accident Insurance, Critical Illness Insurance, Life Insurance, Short Term Disability Insurance
• Employee Assistant Program*
• Paid Vacation Leave – Accrues based on years of service starting with 10 days per year up to 20 days per year**
• Paid Sick Leave – 48 hours per year
• 401(k) retirement plan after 1 year of service
• Seven (7) paid holidays – 6 company designated and 1 floating holiday
• Referral bonuses for staff positions

Part-Time / Hourly Office Employees

• Medical: Office Visit Co-Pay Plan (Minimum Essential Coverage) *
• Direct Primary Care Membership*
• Paid Vacation Leave – Accrues based on years of service starting with 10 days per year up to 20 days per year**
• Paid Sick Leave – 48 hours per year
• 401(k) retirement plan after 1 year of service
• Available 1st day of the month following 60 days of employment

** Available 1st days of the month following 90 days of employment

Position Classification Information

Department: Operations

Companies Assigned: 44445

Position Family: Operations

Career Level: Individual Contributor

EEO Class: 5 – Administrative Support Workers

Workers Compensation Class: 883505 – Home, Public, and Traveling Healthcare Employee

FLSA OT Exempt Classification: Yes

Pay Grade: 6

Pay Range: $35,360 - $41,600

Revision Date: 1/1/2021