Care Consultant- Patient Affairs
- Full-Time
- Houston, TX
- MD Anderson Cancer Center
- Posted 2 years ago – Accepting applications
Job Description
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2020 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
MISSION STATEMENT
The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SUMMARY
The care consultant has strong emotional intelligence and outstanding organizational, coordination, and communication skills. Applying these attributes using a high-touch and highly responsive approach, the Care Consultant is expert at applying core values, service standards, clinical knowledge and experience to develop sustained, professional, trusting relationships with all internal and external stakeholders, including but not limited to, all executive staff, Development Division, Board of Visitors, donors, political appointees and other specified patients and community members.
The Care Consultant maintains the highest level of confidentiality and discretion following all policies and procedures of the institution including but not limited to, conflict of interest, compliance and code of conduct.
FUNCTION
Facilitates patient and family experience from access through delivery of care.
SCOPE
Impacts the delivery of patient care.
ESSENTIAL JOB FUNCTIONS
The Care Consultant manages new patient referrals from executive leadership. Leverages clinical knowledge to develop and maintain relationships. Resolves or refers issues as appropriate to ensure patient satisfaction and internal communication. Utilizes evidence-based process improvement tools and resources, develops key performance indicators (KPI's) and continually improves the efficiency of processes and satisfaction of all stakeholders.
MARGINAL JOB FUNCTIONS
Other duties as assigned.
This is a 24/7 position with responsibilities after business hours, as per on call schedule, with expert and seamless hand-offs required for time off or personal leave.
REQUIREMENTS
Education
Required: Bachelor's degree in Healthcare, Nursing, Theology, or other clinical field.
Experience
Required: Five years of clinical experience in licensed field, to include a minimum of one year in oncology.
License/Certification
Required: Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification and one of the following:
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Apply to this Job
MISSION STATEMENT
The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SUMMARY
The care consultant has strong emotional intelligence and outstanding organizational, coordination, and communication skills. Applying these attributes using a high-touch and highly responsive approach, the Care Consultant is expert at applying core values, service standards, clinical knowledge and experience to develop sustained, professional, trusting relationships with all internal and external stakeholders, including but not limited to, all executive staff, Development Division, Board of Visitors, donors, political appointees and other specified patients and community members.
The Care Consultant maintains the highest level of confidentiality and discretion following all policies and procedures of the institution including but not limited to, conflict of interest, compliance and code of conduct.
FUNCTION
Facilitates patient and family experience from access through delivery of care.
SCOPE
Impacts the delivery of patient care.
ESSENTIAL JOB FUNCTIONS
The Care Consultant manages new patient referrals from executive leadership. Leverages clinical knowledge to develop and maintain relationships. Resolves or refers issues as appropriate to ensure patient satisfaction and internal communication. Utilizes evidence-based process improvement tools and resources, develops key performance indicators (KPI's) and continually improves the efficiency of processes and satisfaction of all stakeholders.
MARGINAL JOB FUNCTIONS
Other duties as assigned.
This is a 24/7 position with responsibilities after business hours, as per on call schedule, with expert and seamless hand-offs required for time off or personal leave.
REQUIREMENTS
Education
Required: Bachelor's degree in Healthcare, Nursing, Theology, or other clinical field.
Experience
Required: Five years of clinical experience in licensed field, to include a minimum of one year in oncology.
License/Certification
Required: Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification and one of the following:
- Current State of Texas Professional Nursing License (RN)
- Respiratory Therapist (RRT)
- Current license to practice physical therapy in the state of Texas issued by Executive Council of Physical Therapy and Occupational Therapy Examiners
- Current license to practice occupational therapy in the state of Texas issued by Executive Council of Physical Therapy and Occupational Therapy Examiners
- Current license to practice Social Work in the State of Texas
- Certification by Association of Professional Chaplains/BCCI, Neshama: Association of Jewish Chaplains, National Association of Catholic Chaplains or other COMISS certifying organizations.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 149804
- Employment Status: Full-Time
- Employee Status: Regular
- FLSA: exempt and eligible for additional compensation for hours worked beyond your usual schedule, paid at a straight rate
- Work Week: Days, Evenings, Nights, Weekends
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: Yes
- Minimum Salary: US Dollar (USD) 82,000
- Midpoint Salary: US Dollar (USD) 102,500
- Maximum Salary : US Dollar (USD) 123,000
- Science Jobs: No