Cantonese Case Manager

Along with the management and Wellness team, and in direct support of the leading principals in the rehab efforts, builds a firm bridge with the residents, and their families by providing accurate communications.

Provide residents with assistance and process residents’ requests for assistance.

Meet with all residents to discuss their options.

Assist residents in the completion of forms, coordination of special needs and other concerns.

Interact with residents on a one-on-one basis and provide support services related to the plan in conjunction with the Wellness staff.

Coordinate the distribution of all notices and communication to residents, as well as

individual households.

Promotes and maintains safe COVID-19 practices in all interactions.

Specific Duties

Notify residents in advance of meetings, workshops and appointments.

Coordinate meeting preparation and logistics.

Record and follow up on resident queries, comments etc.

Maintain required files.

Assist with the personal interviews with each household to verify and document household size, special needs and requirements as well as to explain the relocation process.

Inform households of eligibility for housing and relocation benefits.

Conduct follow-up meetings with each household on a weekly, and if necessary, daily basis.

Oversee the day-to-day tenant-in-place process at the site level.

Identify special needs of tenants (physical, English proficiency, etc.) and assist with reasonable accommodation to facilitate relocation process.

Conduct a pre-renovation and post-renovation inspection and inventory of each unit.

Process claims and requests for payment.

Assist with grievance procedures established in the approved plan.

Ensure that all interaction with residents and issues are properly documented.

Establish and utilize a project management account.

Review and understand the approved Tenant Protection Plan.

Supports the onsite Covid Prevention Person (or “covid captain”) and makes case management referrals with the Wellness Coordinator.