CALL CENTER SPECIALIST (Temple Health - Jenkintown)

CALL CENTER SPECIALIST (Temple Health - Jenkintown)

- (220902) Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via written correspondence to patients and physicians on a daily basis. Provides appropriate and clinically relevant information and facilitates requests within the designated timeframes based on clinical urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity.

Education
High School Diploma or Equivalent (Required)
Bachelors Degree : in Marketing, Communications or Healthcare. (Preferred)
Combination of relevant education and experience may be considered in lieu of degree.

Experience
2 Years experience in customer service. (Required)
General Experience communicating in Spanish (Bilingual) (Preferred)
General Experience in a managed care and insurance, physician practice or call center environment (Preferred)
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Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple University Health System is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

Primary Location Pennsylvania-Philadelphia Job Operational Admin & Management Schedule Full-time Shift Day Job Employee Status Regular