Call Center Scheduling Agent

Job SummaryUnder close supervision, serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining records. Responsible for computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment.

Responsibilities
Knowledge, Skills & AbilitiesEducation and Experience 1. High School Education or equivalent. Two years of college and/or Associate’s Degree preferred. 2. One to two years in a hospital/medical office setting preferred or relevant experience in a customer service business with the ability to relate to a diverse patient population. 3. Familiar with a variety of healthcare concepts, practices, and procedures. CPT and ICD-10 coding experience is preferred. Knowledge, Skills and Abilities 1. Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. 2. Knowledge of Commercial Insurance referral and authorization process is preferred. 3. Ability to perform basic math. 4. Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. Computers and Technology 1. Able to type 40wpm and possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Certificates, Licenses and Registration 1. None
Education
Experience
Credentials

Location
Rocky Mountain Poison & Drug Safety

Shift
Any

Work Type
Full time

Pay Range

Minimum: 16.42

Midpoint: 19.72

Maximum: 23.00

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”