Call Center Representative - Topeka, KS

Call Center Representative - Topeka, KS

Gainwell is hiring Customer Service Representatives to provide professional, high-quality customer service. We’re interested in people with a background in call center, a busy medical office or phone support within a fast-paced office environment. More importantly, we’re interested in people who want to help other people and are dedicated to their job and their clients. When you work with us as a Customer Service Representative, you will listen to, talk with and problem solve issues for providers or members. You will be supporting Medicaid inquires and will be provided with in-depth training. Excellent opportunity to gain or enhance your healthcare knowledge!

Position Overview

• Responds to in-bound customer calls (typically 60 per day).
• Documents call history with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds in a timely manner.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of and includes proper documentation.
• Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.
• Interfaces with team members, management, and customers.

Qualifications

• High School diploma or G.E.D.
• Two or more years of customer service with heavy phone experience
• Proficient computer skills with MS-Office and working with multiple databases in a Windows environment. Knowledge of CRM highly desired – Microsoft Dynamics is a plus
• Skilled in the use of help desk software preferred
• Medical knowledge or healthcare background a plus

Other Qualifications

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• Our location is in Topeka, Kansas; initially work is remote and then will return to on-site
• First shift with start times between 7:30 am and 8:30 am (Monday - Friday)
• Office environment

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Topeka, KS 66619: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19