Call Center Representative

Overview

Pacific Central Coast Health Centers (PHC), a service of Dignity Health, is a non-profit clinic organization comprised of more than 30 community health centers located on the Central Coast in cities throughout Northern Santa Barbara County, San Luis Obispo County and Ventura County. Our experienced doctors and family health centers provide a wide range of health care services that include family care as well as a number of specialty health care services. As a Dignity Health member, PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, post-acute centers, and expert physicians.

Responsibilities
The Call Center Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Qualifications
Minimum

• Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment
• N/A
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
• Communicate effectively in the English language in person, on the phone, & in writing

Preferred

• Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred
• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones environment preferred
• Medical terminology preferred