Call Center Representative

The Role

As an entry level Customer Support Representative (CSR), your primary responsibility will be to actively answer inbound calls and provide excellent customer service.

Job Duties:

• Assist customers over the phone with issues such as:
• Asset Protection
• Account Creation / Deletion.
• Password Resetting.
• Video Footage Retrieval.
• Installation and setup of remote viewing software on end users’ laptops, personal computers and mobile devices.
• Mac / Apple Setup and Installation of Remote Software.
• Mobile Device Setup (iPhone and Android).
• Maintain low wait times while focusing on first call resolution.
• Answer questions customer may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
• Assist in the building of a World-Class Support Team through contribution and collaboration.
• Follow DTiQ’s policies and procedures outlined in our knowledge base.
• All other duties as assigned by management.