Call Center Representative - Fully Remote

WHO WANTS TO WORK FROM HOME???

Summary:

In this position, qualified candidates will be contacting existing customers through leads that will be provided by SIRIUSXM with the goal of renewing their service.

We are looking for applicants who want to grow with the company. We promote from within and are always looking for agents with strong leadership and communication skills who are looking to advance in the company!

Location: This is a fully remote position. We are hiring nationwide in qualifying states.

• States NOT Eligible for position: Washington, Oregon, California, Arizona, Colorado, New Mexico, Virginia, Minnesota, Illinois, Missouri, Arkansas, New York, Maine, Massachusetts, Connecticut, New Jersey, Rhode Island, Delaware, Maryland, Washington DC. Alaska, Hawaii

Job Type: Full-time

Salary: Base of $11 an hour & up to $18.00 per hour (this includes base rate, commissions, and bonuses).

Computer requirements for WORK FROM HOME AGENT:

Windows 10 minimum, High Speed Internet with 25mbps download and 5mbps upload (No WIFI allowed), minimum 4 GB of installed RAM, USB Headset, Webcam, minimum of 10GB of free space on your PC. NO CHROMEBOOKS OR MACBOOKS.

Job Description:

This Sirius XM job is outbound sales. This is NOT cold calling or Telemarketing. As a Sirius XM Renewal Specialist you will be calling current SXM customers regarding their SXM membership. This position reaches out to customer's offering continued SXM service (they can continue enjoying their favorite non-commercial satellite radio stations again). You will become an expert on products and people as you offer the right solutions. Customer Service is also a large part of our Company Mission but in this role you will be focused on selling and upgrading customers.

Responsibilities:

• Making Outbound calls to customers with a previous or current SXM subscription.
• Answering customer requests or inquiries
• Upselling products and/or services to the customer
• Identifying and resolving customer issues using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients' products, services and promotions
• Putting the customer first and always remaining polite and professional
• Documenting all customer information, communications, and sales in a computer system

Here is just some of what we have to offer:

• Competitive compensation includes base hourly wage plus weekly uncapped commission and bonus.
• Paid Training
• Every Sunday off (Wed or Thurs other day off)
• Free Sirius XM service
• Benefits Package for FT employees (after 60 days)
• Weekly Direct Deposit
• High Energy Sales Environment
• Overtime offered weekly
• Fun games, weekly incentives, and prizes

Job Requirements

• Goal-oriented with a healthy, competitive spirit
• Working knowledge of Window's based software
• High School Diploma or GED
• Previous call center, sales, or customer service experience

We take our customers security very seriously, and to that point, all applicants are subject to a background check. Any instances of fraud or theft would not be considered for the Sirius XM program.