Call Center Representative - Communications

We are looking for a Call Center Representative for the PBX-Communications Department at St. Jude Medical Center.

Location: Fullerton, CA

Work Schedule: On Call/ Per Diem

Shift: 8-hour, Days (Variable Shifts)

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

Under moderate supervision, the PBX operator answers a multi-incoming computerized PBX system and directs calls to the appropriate extension, department or individual. Responsible for monitoring and responding appropriately to medical emergency alarms, fire, and equipment failure.

Essential Functions:

• Answers all incoming and outgoing calls immediately and properly directs the customer to the appropriate department/person.
• Respond immediately to all alarm and code indicators. Implement correct procedure as required, including documentation in shift reports.
• Locates reference materials as required in a timely manner.
• Maintains on call reference sheets for each department, as shift requires. Logs all updates and changes.
• Creates and dispatches service calls for EVS, Engineering, Clinical Engineering, Interpreter Services, Spiritual Care, Central Transportation, and Security Dispatch (after hours as needed).
• Respond to heavy call volume while properly prioritizing calls.
• Operates the Cisco Call Manager console and CTI software.
• Provides clear and concise public intercom, overhead paging and announcements.
• Receives all disaster information accurately, and notifies all necessary personnel.
• Properly utilizing the paging software, Everbridge for paging personnel

Skills:

• Knowledge of campus layout.
• Comprehension of general medical terms.
• Knowledge of names/titles of key personnel and administration.
• Customer service skills.
• Ability to handle difficult callers and the demands of high volume call traffic.
• Ability to work in a team environment

Minimum Position Requirements:

Experience:

• 6 months answering service background, or professional switchboard operation.
• Experience with heavy call traffic, multi-incoming and outgoing lines.

Preferred Position Qualifications:

Experience:

• 2 years experience with computerized switchboard operation.
• Experience in a healthcare environment.

St. Jude Medical Center is a faith-based, non-profit, 384-bed, tertiary care facility, and is one of Southern California's most-respected and technologically-advanced hospitals. With nearly 700 of the area's finest physicians on staff, St. Jude offers nearly every medical specialty and sub-specialty. Whether for the birth of a baby, life-saving surgery or a routine mammogram, St. Jude continues to set the standard for medical care and offers the community the most comprehensive array of services and programs.

St. Jude Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Jude Medical Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Positions specified as “on call/per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: St. Jude Medical Center

Category: Customer Service

Req ID: R337644