Call Center Representative ( Bilingual )

Overview:

The Home Care Coordinator assists the Home Care Director with the day to day management of Home Care Services.

The duties include management of 200 + client information, employee schedules, files, and communication with all internal and external business partners. The Home Care Coordinator ensures that all work complies with Active Day policy and procedures, safety and regulatory laws and standards.

Our Mission and You

We are growing and could use your help!

At Active Home Care, we provide the highest quality personalized home care services to seniors. Our consumers are at the center of everything we do and our Home Care Coordinators are an integral part of a team focused on personalized home care and improving consumer outcomes.

This position requires you to bring your passion and enthusiasm to work and where you can take pride in knowing you make a difference in the lives of others. This position will directly support the Home Care Team.

Job Responsibilities & Daily tasks

• Portuguese & English is a PLUS!
• Answer a High volume of telephone calls, receive and address calls related to the Attendant Care product
• Consistent & fast data entry, scheduling changes, emails, documenting information, printing reports and filing paper work
• Ensure sufficient office and medical supplies to support the team
• Copy and print material as needed

• Recruitment/Onboarding
• Assist in the posting, screening and selection of Attendant Care home aides
• Prepare folders, system access and in home materials for new employees

• Conduct and/or assist with new employee orientation and skill checklists

3. Scheduling

• Maintain accurate census report(s)
• Review assessment, plan of care and prior authorizations in order to effectively staff and schedule home care services.
• Schedule all clients, communicate regularly with in home care staff
• Monitor service utilization as to not exceed daily or weekly authorization amounts
• Meet very strict deadlines
• Prioritize and make schedule adjustments
• Problem Solve & ability to think outside the box

• Payroll
• Complete payroll data entry for the field staff; ensure done timely and
• Ensure all required paperwork is scanned in the Paycom system

File Maintenance

• Ensures maintenance of an organized, regulatory compliant chart for each client
• Other duties as assigned

Key Qualifications

• 2+ years of Home Care scheduling experience preferred
• Solid understanding of regulatory affairs
• Strong technology skills
• Proficiency in Microsoft Excel, Word and Outlook; Willingness to learn new software programs
• The ability to build strong relationships
• High impact communication skills; both written and verbal
• Highly organized with attention to detail
• Self starter; able to prioritize, meet tight deadlines and manage time effectively
• Able to work on projects simultaneously
• Work well in a fast paced and changing work environment
• Outstanding organization & follow through is a MUST!
• Outstanding listening skills & must practice patience

Leadership behaviors required for success in this role

• A commitment to living and leading our Active Home Care Values:

• Creating a warm and welcoming community
• Bringing your passion and smile
• Start by listening
• Leading by example
• Taking pride in your work
• Never compromising the integrity or safety of our members
• Getting creative and having fun

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Required)
• Customer Service: 3 years (Required)
• Medical scheduling: 1 year (Required)
• Call center: 2 years (Preferred)

Language:

• Portuguese (Preferred)

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• activehomecare.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place