Call Center Rep - Benefit Enrollment - REMOTE CALIFORNIA ONLY

Health Concierge - Health Insurance OPEN ENROLLMENT

This role in ON-SITE in Fresno, CA

Start: September 13

Shifts: The sliding start times will be between 7:30 - 9:30 am PST ending after 8.5 hours per day; 30 min lunch. 4 mid-week days and 1 weekend day between 5:00 am - 4:00 pm PST.

Training: MANDATORY 5 week training class between (8am – 9am EST – 6pm – 7pm EST/ 5:00 AM pst training start) with mandatory attendance. No time off during this time.

The Customer Service Representative (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Prior experience

Level 3: Industry (benefits/provider services) experience ideal (this can be a higher rate)

Level 2: Call center customer service experience: 3 years preferred; high volume environment preferred

Level 1: Customer service experience required: hospitality, retail)

Skills Required

Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand. Ability to retain information on fundamental benefit plan concepts.

Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.

Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high volume environment.

Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol

Professional demeanor: Exceptional organizational skills, Must be able to display a positive attitude in a fast paced environment; Ability to communicate efficiently and effectively with all levels of personnel

Schedule flexibility within Service Center hours of operation is required

Education

High School degree, required

Bachelor's degree or equivalent experience, preferred.

To be Considered, please fill out questionnaire:

Questionnaire:
1. Do you have experience with Employee Benefits Enrollment? (experience enrolling in your own benefit plans does not count).
a. If yes, which company on your resume was it with and tenure?
2. Have you worked in a call center before?
a. If yes, please list the typical call volume.
3. Do you understand that there is a Up to 5 week training class between (8am – 9am EST – 6pm – 7pm EST) with mandatory attendance? (This is very important – planned time off during training cannot be accommodated and you will not be able to continue in this position. No exceptions can be allowed due the nature of the training.)
4. After Training are you able to work 4 mid-week Mon-Fri, sliding start times between 7:30 am - 9:30 am PST ending after 8.5 hours per day; 30 min lunch; any shift : Y or N
a. Are you able to work Saturdays between 5:00 am - 4:00 pm PST?

Job Types: Full-time, Temporary

Pay: $17.00 - $17.80 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Sacramento, CA 95833: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Customer Service: 2 years (Required)
• Healthcare: 1 year (Required)
• Benefit Enrollment - Open: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19