Call Center Rep- 14.50hr- 1st Shift

We are looking for a customer-oriented service representative.

THIS POSITION IS LOCATED IN ENDICOTT, NY -PLEASE DO NOT APPLY IF YOU CAN NOT WORKIN ENDICOTT, NY

Pay: 14.50hr
Training schedule: The first day of training is Monday 8:30 am to 5 pm and then starting Tuesday and Monday through Friday 9 am to 6 pm for 4 weeks of training; 2 weeks in classroom and 2 weeks on phone (one hour lunch and two 15 minute breaks).
After training, the regular schedule is Monday through Friday 9:30 am to 7 pm and every Saturday 8 am to 2 pm; off every Sundays and one day off during the week that will be notified during training.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location