Call Center Quality Claims Auditor - Remote 909 AW

Maximus is excited to begin work on a new 12-18 month contract in the State of California, supporting the Employment Development Department, managing a backlog of unemployment claims. In this role you will:

• Conduct internal audits to ensure that quality case management requirements are met.

• Collaborate with leadership to develop new procedures, and update existing procedures when changes occur.

• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.

• Assist with monitoring performance and meeting contractual requirements

• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.

• Assist with staff training for the purpose of achieving and maintaining quality program goals.

Minimum Requirements:

• Bachelor's degree preferred

• 3+ years of QA experience, preferably in a call center.

• Must adapt well to change and successfully set and adjust priorities as needed

• Must be self-motivator and self-starter

Technology Requirements:

• BYOD (Bring your own device)

• You must be able to provide your own equipment AND set up your own workstation

• Home internet with the use of a modem No Hotspots

• Minimum Requirement: 20 Mbps download speed; 5Mbps upload

• Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM

• PC Hard Drive Storage: Minimum 64 GB HD, Preferred 128 GB SSD or 5400 RPM

• Minimum Windows 10, MacOS 11

Pay: $22 - 23.00/hr MUST BE WILLING TO WORK 8AM - 5PM PST (CALIFORNIA TIME)

Job Types: Full-time, Temporary

Pay: $22.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• CALL CENTER REVIEW: 1 year (Required)
• Business analysis: 1 year (Required)

Work Location:

• One location

Work Remotely:

• Yes

Work Location: One location