Call Center Manager

Position Number 996305
Position Type Staff
Position Category
Search Type Internal
Posted Salary Information 46 (Click here for EKU Salary Grades)
Position required to go into K-12 school Never
Driver Classification Non Driver
City Richmond
Division VP for Finance & Administration
Department Financial & Business Affairs
Unit Student Call Center
FLSA Exempt
Contact Person McDaniel, Donna
Schedule Type Full Time (37.5 hrs per week or more)
Additional Schedule Details
Funding Source Institutional
Retirement KTRS
Position Summary

The Call Center Manager is responsible for the supervision, training, and overall operation of the joint Registrar, Student Accounting Services, and Student Financial Aid office call center.

Sponsorship Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.
Work Location US Based
Minimum Education

Bachelor’s degree is required.

Minimum Experience

Three years of experience is required.

Minimum Licensure and Certification
Qualification Equivalencies
Desired Qualifications
Job Functions

Job Duty Name Oversee all supervision, training, and all general operations for the Call Center.
Job Duty Name Maintain up-to-date knowledge of policies and procedures within the offices of Student Financial Aid, Student Financial Services, and the Registrar.
Job Duty Name Supports the office functions by completing all other duties and special projects as assigned.
Posting Number S00737P
Number of Vacancies One
Job Open Date 03/10/2021
Application Review Date
Job Close Date 03/15/2021
Open Until Filled No
Special Instructions Summary
AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.

Document Link
Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Current EKU Employee
  • EKU Website
  • Chronicle of Higher Education Jobs
  • HERC
  • Higher Ed Jobs
  • Indeed
  • Inside Higher Ed Jobs
  • Job Elephant
  • Other

Applicant DocumentsRequired Documents

• Resume

• Cover Letter

• Contact Information for at least 3 Professional References

• Copies of Unofficial Transcripts

Optional Documents

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