Call Center Loan Servicing Agent Spanish

This is a full-time hourly position with starting pay up to $15.00/hour with a monthly bonus plan that offers the potential to earn up to an extra $300-$500 or more per month based on achievement of objectives.

We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Monthly Bonuses! Great Benefits! No need to look any further, your dream job is here!

Position Summary

This position reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent loans.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts.
• Review and provide feedback on accounts to management.
• Process member payments by phone.
• Set up payment arrangements and offer amnesty assistance.
• Correspond with customers through email.
• All other duties and projects as assigned by management.
• Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.

Other Duties

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Your Career with the Employer of Choice Awaits!

Our Core Values: We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day!

Employer of Choice Benefits: We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different!

Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots.

Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions!

Discounts- We have several relationships with numerous vendors that provide our team members discounts on enjoying life! We have discounted rates with a local childcare and gym vendors.

Required Education and Experience

• Bilingual in Spanish
• High school diploma (or GED or High School Equivalence Certificate)
• Ability to effectively prioritize and multi-task in high volume workloads situations
• Ability to work under pressure
• Knowledge of MS Office applications (Word, Excel and Outlook)
• Good math skills
• Knowledge of FDCPA
• Strong verbal and written communication skills
• Must be organized and Detail Oriented

Preferred Education and Experience

• Bachelor's degree or equivalent experience

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