Call Center Customer Care (Outbound)

Call Center Customer Care (outbound)

EngageUSA has been recognized as one of Frederick’s Top 50 Workplaces

EngageUSA has specialized in analytics and payment processing for nonprofit organizations since2000. We provide database marketing, content management, production, lockbox and accounting and consulting to a wide range of clients, including museums, foundations, political campaigns and advocacy groups. Our company has been listed by Inc. magazine as one of Washington’s top 100 privately owned companies and ranked nationally in the publication’s top 5,000 fastest growing businesses.

Full time position: 8:30 to 5:00pm, Monday through Friday

Responsibilities:

· Manage a large number of outbound calls daily

· Email management for clients

· Fast and accurate data entry

· Reference scripted responses

· Update client information in database

· Provide a positive experience for clients and follow up to meet requests or solve donor concerns

Requirements:

· Computer/Office and Keyboard skills necessary

· Courteous, professional and empathetic manners

· Must be great at multitasking and time management

· Able to be organized and detail oriented

· Excellent communication skills

· Must be able to wear a headset all day

Work in a clean and professional environment for a growing company with a team oriented and supportive atmosphere.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All new employees are required to have COVID vaccine and boosters as eligible

Ability to commute/relocate:

• Frederick, MD 21701: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location