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Call Center Agent - Reno, Job In Gainwell Technologies At Reno,
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Call Center Agent - Reno, NV

  • Full-Time
  • Reno, NV
  • Gainwell Technologies
  • Posted 3 years ago – Accepting applications
Job Description

Job Description: Call Center Agent

Essential Job Functions

  • Answer inbound phone calls from provider offices and trading partners for Nevada Medicaid
  • Use critical thinking to understand caller inquires related to claim status, enrollment or web-account issues
  • Navigate information systems to location information for callers (internal data base, Medicaid website, knowledge management tools)
  • Document all calls accurately
  • Stay up to date on all changes to Nevada Medicaid policy
  • Follow call quality guidelines to create an exceptional provider experience
  • Manage call handling time in order to help our team meet service level goals

Job Qualifications/Preferred Skills

  • High school diploma or G.E.D.
  • Two or more years of customer service/call center experience preferred
  • Strong ability to multitask
  • Proficient with Microsoft applications (e.g. Word, Excel, SharePoint and Teams)
  • Excellent communication skills
  • Ability to work independently and troubleshoot small technical issues

Work Environment

  • Flexible work arrangement currently, with long term plans to work in office

Gainwell Technologies is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. Gainwell Technologies' commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster.

Job Type: Full-time

Pay: $1.00 per hour

Ability to commute/relocate:

  • Reno, NV: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)
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