Call Center Agent

Description:

Call Center Agent

Call Center Agent Job Purpose:

The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.

Call Center Agent Job Duties:

· Collect payments on past due accounts.

· Process check-by-phone and/or ACH requests accurately.

· Knowledge of FDCPA and state laws.

· Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

· Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.

· Read, interpret and apply laws, rules, regulations, policies and/or procedures.

· Ability to multi-task by speaking with customers and typing notes simultaneously.

Key Competencies:

· Effective written and verbal communication skills

· Great attention to detail and accuracy

· Ability to maintain confidentiality

· Proficient knowledge of relevant computer programs such as MS office

· Possess a high level of professionalism

· Must be punctual and dependable

Education and Experience:

· Previous call center experience required

· Minimum HS diploma or equivalent

NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including:

· Paid Training

· Benefits- health, dental and vision

· Earned time off

· Paid holidays

· 401 K

· Weekly pay - Every Friday!

· Competitive hourly rate

Hours:

Must be able to work Monday- Friday 1PM to 10PM after completion of training

Pay:

$17.00 per hour

**WFH POTENTIAL AFTER 10 WEEKS IN OFFICE**

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: One location