Call Center Agent

Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities:

• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Qualifications:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications

Qualified individual will be rewarded with the following…

• Health Benefits (Medical,)
• Paid Time Off
• Company Paid Holidays

Job Type: Full-time
Pay: $20.00 - $26.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60604: Reliably commute or planning to relocate before starting work (Required)

Work Location: One locatio