BUSSER/FOOD RUNNER

Compensation: $12/hr + Tip Pooling

From Hawaii to California to Ohio, Poké is sweeping the nation! Would you like to be a part of one of the hottest new trends in food? We are looking for crew members who want to show our customers what eating fresh Poké & Makai is all about! Located in the brand New Easton Entertainment District our LemonShark Poké & Makai Grill is sure to have Columbus buzzing!

Lemonshark Poké and Makai Grill is an inviting, Hawaiian-themed establishment which offers sustainably sourced sushi-grade fish (“Poké”) and authentic hibachi-style grilled meats (“Makai”). We also offer a full bar and feature island themed drinks. We provide community-centered, table service and a counterpoint dining experience, which boasts the comfort of a sit-down restaurant and the convenience of fast-casual dining. Serving lunch, dinner, and late-night cravings daily.

Purpose of the Position
This position will be responsible for multiple duties, but not subjected to. You are a key part of providing excellent service to all guests. A Food Runner’s priority is to run (bring out) food, sides, and beverages to tables, but also assist in fulfilling any guest requests. The Food Runner in charge of the line are known as Expediters (Expos) and are responsible for expediting the process of getting the food from the kitchen to the guest. There is more to Food Running than just a robot who brings orders to the correct tables—Food Runners must be thoughtful, detail-oriented, efficient and accurate. Food Runners must always ask if there is anything else they can bring to the table when dropping off food items, never “drop and go” without pausing for a moment. Food Runners are the “utility player” of the restaurant team and will often assist both servers, bussers, and kitchen team as needed. Food Runners and Expediters are the bridge between the service team and the kitchen team.
Bussers are key to a smooth restaurant operation and work “behind the scenes” to facilitate exemplary service. A Busser’s priority is quick table turns (time each table is “dirty” between parties) and restaurant cleanliness. Maintaining tables and restaurant appearance are the key intangibles to a great restaurant experience above just “great service”. Bussers ensure the complete experience is perfect for each guest from a sparkling clean front entrance to a clean table with clean silverware to a fully stocked and spotless restroom. Bussers also support servers, food runners, bar tenders, and hosts as needed.
This is a non-exempt position that reports directly to the Restaurant Manager(s) and indirectly to others in management or supervisor roles on duty.

Qualifications

• At least 17 years of age
• Food Handler Safety Training Card
• Mobility (walking, standing, stooping, bending, reaching, etc.) required during the entire shift
• Ability to pick up and carry plates, drinks, glassware, trays, highchairs, etc.
• Must speak English fluently
• Reading, writing and verbal communication skills required
• Capable of using telephone, cash register and order tablets
• Capable of basic math relative to ensuring accuracy in orders and checks
• Capable of remembering guest requests and delivering requested items to correct table

Essential Job Functions

• Regular attendance and compliance with employee handbook and training manuals
• Interact with co-workers in a friendly, enthusiastic and professional manner (i.e., a warm smile and sincere greeting)
• Check food/beverages for recipe adherence, deliver food to correct tables once ready
• Check with guests when delivering food if there is anything else you can bring them
• Bring/Clear dishware
• Pick-up dishware, silverware, glassware from clean dishes and stock to appropriate areas
• Running food, drinks, beverages, sides, etc. to tables
• Ensure grill tables are serviced and assisted properly and safely
• Answer phones when host is busy or away from the host desk
• Perform basic cleaning, and sanitization practices
• Place and pick up supplies in boxes, bags, etc.
• Maintain calm under pressure, or during high volume of guests
• Provide excellent guest service as outlined in employee training materials
• Accommodate every guest request to the best of their ability
• Maintain safety of bar/kitchen area aka “the line” by attending to any obstacles, spills, equipment left in door ways or walk ways; be aware of any spills or wet floors, etc. and handle appropriately
• Clean and sanitize tables between guests
• Pick-up clean dishware, silverware, glassware, etc. & restock to appropriate areas
• First responders to spills, accidents, clean-ups, etc.
• Restaurant cleanliness: windows, doors, walls, floors, etc.
• Ensure grills in tables are cleaned and safe for use between parties
• Refill drink stations with ice, glassware, trays, etc.
• Change sanitizer buckets in dining area
• Place and pick up supplies in boxes, bags, etc.
• Ability to work quickly and calmly during high volume of guests/busy hours
• Accommodate every guest request to the best of their ability
• Maintain safety of restaurant by attending to any obstacles, spills, equipment left in door ways or walk ways; be aware of any spills or wet floors, etc. and handle appropriately
• Take finished plates, glassware, silverware, trash & unwanted items away from tables
• Empty trashes, restock and clean restrooms
• Practice proper food safety and food handling measures at all times
• Maintain safe & sanitary work areas
• Clean and organize restaurant as directed by Management as per daily, weekly, and extra cleaning schedules and in accordance with local and state laws related to COVID-19
• Organize and put away daily deliveries in proper storage areas
• Assist hosts, bussers, servers, kitchen team etc. as needed/requested

Job Benefits

• Competitive Pay
• Flexible Hours
• Extensive Training
• Meal Discounts
• Real Advancement Opportunities

Equipment Used

• iPads or Tablets
• Telephone/Cellphone
• Computer/Tablet with Order System Interface
• Dish Machine & Chemicals Associated
• Walk-In Cooler & Freezer
• Undercounter Cooler & Freezer
• Warming/Hot Holding Equipment
• Plateware, Glassware, Barware, Silverware, Trays
• Soda Machine
• *Equipment used may vary as processes and recipes evolve

Physical Demands and Work Environment

Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies, and repetitive hand and wrist motion; working with and around hot, cold, and hazardous equipment in a fast paced and congested environment that will occasionally be loud, hot and/or physically demanding.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Physical Setting:

• Bar
• Casual dining restaurant

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Tips

Work Location: One location