Business Systems Analyst IV (Pega)

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Basic Purpose
To analyze business needs to develop and implement solutions that leverage systems and processes with a broad degree of latitude. Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using expert knowledge of the organization’s technology infrastructure and specific software applications, assist the business to implement strategic vision through technology. Considered a key stakeholder/key contributor on highly complex systems projects and project teams. To oversee/direct full lifecycle project implementation. To exercise expert technical knowledge of all phases of applications systems analysis.

Responsibilities:

Evaluate operational efficiency and effectiveness

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Ensures effective management of projects from inception through implementation.
• Lead Pega Customer Decision Hub (CDH) design, development and maintenance to support business requirements

Support and debug Pega software products including analyzing logs and alerts. Provide root cause analysis and take necessary actions to resolve

• Lead software deployments using DevOps and Ops Manager
• Provide production support and work with teams to triage issues, fix guardrail issues and improve the code
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Represent the business unit in identifying, analyzing and communicating system solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Qualifications – All required unless otherwise noted

Required:

• Bachelor’s Degree in a related field, or the equivalent combination of training, education and experience
• Solid hands on experience developing in Pega using Pega 8 platform
• A working knowledge of application design, case design, data modeling, automating business rules, business policies, user experience, reporting, integration, architecture, administration and security.
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Extensive experience in leading collaborative work teams
• Significant in leading large projects/initiatives which have business risk and impact
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Expert knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Expert research, analytical, and problem solving skills
• Expert organizational, planning and time management skills
• Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Expert skill interpreting and synthesizing large amounts of information
• Expert verbal and written communication skills
• Expert word processing and spreadsheet software skills
• Expert database and presentation software skills
• Experience in leading, guiding and coaching professional staff
• Expert skill identifying and analyzing business requirements and recommending solutions
• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Extensive experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Extensive experience in SQL and VBA database languages
• Navy Federal Project Portfolio Management (PPM) knowledge
• Navy Federal products, services, programs, policies and procedures

Desired:

Pega Certified System Architect (Lead or Senior) or Pega Certified Business Architect
Experience with Pega Customer Decision Hub (CDH)
Experience working in a cloud environment such as Azure or AWS, preferred

Hours: Monday - Friday, 8:00am - 4:30pm

Location: 820 Follin Lane, Vienna, VA 22180

*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership*
Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.