Business Systems Analyst III

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

• FORTUNE 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• FORTUNE® Best Workplaces for Millennials
• Forbes® America’s Best Employers

Basic PurposeTo coordinate and conduct complex system analyses feasibility studies and implementation studies of potential computer applications to determine the advisability and profitability of adapting complex electronic data processing techniques to Navy Federal functional areas under minimal supervision. To analyze business needs to develop and implement solutions that leverage systems and processes with a considerable degree if latitude. Works with the business to understand their needs, related to information technology and enhance business process by promoting new functionality. Using advanced knowledge of the organization’s technology infrastructure and specific software applications assist the business to implement strategic vision through technology. Considered a stakeholder/contributor on complex systems projects and project teams. To lead full lifecycle project implementation. To exercise advanced technical knowledge of all phases of applications systems analysis.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder’s needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Represent the business unit in identifying, analyzing and communicating system solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Qualifications – All required unless otherwise noted

• Bachelor’s Degree in a related field, or the equivalent combination of training, education and experience
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Significant experience in leading collaborative work teams
• Experience in leading large projects/initiatives which have business risk and impact
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill interpreting and synthesizing large amounts of information
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Experience in leading, guiding and coaching professional staff
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
• Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Significant experience in SQL and VBA database languages
• Navy Federal Project Portfolio Management (PPM) knowledge
• Navy Federal products, services, programs, policies and procedures

Strongly Desired Qualifications:

• Experience in administration/design/development involving a Noble dialer or similar communications platform
• Strong SQL background and skill level
• Experience in development, testing, deployment of web applications; work flow scripting, etc.
• Experience working with customers to build requirements and ensure user acceptance post-implementation;
• Experience performing validation and testing in different environments including, unit, integration, UAT, and production
• Experience creating and working with test plans and documenting results
• Ability to create and conduct effective presentations of results for technical and non-technical audiences at various levels
• Ability to create dashboards for internal and business facing customers
• Strong documentation, planning, communication and organizational skills

Additional Desired Qualifications

• Experience working with or creating automated actions or processes
• Experience querying data from multiple systems or sources
• Experience performing data aggregation, data validation
• Experience with database creation/management
• Experience with data interpretation, and or predictive analysis
• Experience in administration/design/development involving a dialer or similar communications platform
• Experience working with or setting up web APIs (JSON or other)

Work Schedule
Although this is not an NFCU essential personnel position, Collections Business Support team members are required to remain flexible and willing to occasionally adjust hours for training, emergency outages, overnight testing and deployments, or provide coverage for other team members. The full range of hours covered by the team unit, are Monday – Friday, 5:30 AM – 7:00PM EST (6:30 AM - 8:00PM CST); Saturday and Sunday 6:30 AM – 3:30 PM EST (7:30 AM - 4:30 PM CST)

Regular Shift: Candidate will fill one or the other based on business needs

• Monday - Friday, 10:00 AM - 6:30 PM EST (9:00 AM - 5:30 PM CST)
• Monday - Friday, 11:00 AM - 7:30 PM EST (10:00 AM - 6:30 PM CST)

Evenings/Weekends

• All team members share on-call rotation every 8-9 weeks
• During rotation week, the analyst will adjust their schedule as necessary to provide evening support for the business until the last Collections area closes. Currently not later than 7:00 PM EST (8:00PM CST), and historically not later than 9:00 PM EST (10:00 PM CT)
• Saturday morning tasks and validations are worked approximately 6:30 AM – 7:30 AM EST (7:30 AM - 8:30 AM CST), with the rest of the shift spent on-call up to 3:30 PM (4:30 PM CST)
• Sunday morning tasks and validations are worked approximately 6:45 AM – 7:05 AM EST (7:45 AM - 8:05 AM CST), with the rest of the shift spent on-call up to 4:30 PM CST
• The analyst has discretion to shorten one or more week days, UP TO 4 hours, to compensate for typical weekend work time

Holidays

• Holidays occurring on Monday are handled by the analyst who was on call the previous weekend
• Holidays occurring Tuesday-Friday are handled by the analyst who is on call in the current week

Location: Pensacola

• Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.