Business Support Specialist

Mobile Citizen, a Voqal project, actively advances social equity through access by providing low-cost mobile internet exclusively to nonprofit organizations, educational entities, and social welfare agencies. Championed by a national collaboration of EBS (Educational Broadband Service) licensees, Mobile Citizen’s internet service is available nationwide. We believe making the internet available at an affordable price contributes to an engaged public and ultimately a more equitable democracy.

Mobile Citizen is currently looking for a full-time, temporary remote Business Support Specialist to join our dynamic, growing team.

The Mobile Citizen Business Support Specialist ensures customer satisfaction and excellence in service by managing customer data information, resolving account needs, and coordinating product and service operations and maintenance.

Working in partnership with Mobile Citizen staff, this position works with internal and external customers to resolve technical and service-related needs for shipping and receiving, investigate issues, and provide solutions utilizing available tools and resources.

Duties may include facilitating operations by processing and handling data for bulk shipping and for the purchase and sale of devices; creating and managing reports; completing database updates; maintaining customer contact information, and other associated responsibilities. Other duties include following established policies and procedures and recommending process improvements to improve operational efficiency and cost-effectiveness, documenting standard operating procedures, preparing reports, compiling data for analysis, investigating and resolving problems, and handling special projects.

• Approachability
• Customer Focus
• Dealing with Ambiguity
• Problem Solving
• Analytical Thinking
• Teamwork
• Communication
• Customer Service
• Job Knowledge
• Technical Skills and Learning
• Conflict Management

• At least 2 years of experience providing high-level customer service support, by utilizing data resources, related to operations, technology, and/or services provided.
• Excellent spreadsheet and data skills, NetSuite experience preferred

This is a full-time, temporary, non-benefited position paying $34.00/hr.

Voqal is a philanthropic organization committed to the promotion of social equity. Voqal makes grants to nonprofits fighting systemic inequity, provides capital to entrepreneurs working to advance social justice, advocates for progressive public policy changes, invests in organizations working to address the educational opportunity gap, and operates a business that expands internet access and digital equity.

The Voqal office is physically located in beautiful Longmont (Boulder County), Colorado; however, this is a remote position that will collaborate with a dispersed team that is currently working remotely.

We strongly encourage candidates from other more culturally diverse cities and states to apply. We welcome applications from people with authentic, lived experience within the communities we serve and the issues we work to address.

If you are passionate about a career that allows you to positively impact society, then join the Voqal team and be the call for change.

Please email resumes to careers@voqal.org. No phone calls or emails, please.

Voqal is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic protected by law. Voqal employment decisions are based on qualifications, merit, and business need.