Business Strategy Manager

Microsoft is redefining the way people see the world and how they get things done through a transformation to a Mobile First, Cloud First company. Microsoft Devices - Xbox, Surface, Hololens and Surface Hub – are an essential part of this transformation.

As part of the Microsoft Windows & Devices organization, the Customer Repair Experience & Warranty team (“CREW”) is ensuring our customers have great experiences with our devices by reinventing the way we provide support services. CREW’s mission is to provide best-in-class warranty and repair experiences that enhance brand loyalty; our job is to ensure customers of Microsoft devices have the best experience no matter where they are and what they want to achieve. Ultimately, we are focused on ensuring these customers love our devices and choose to become repeat buyers and advocates.

This is a unique opportunity to be part of transforming the way we help customers and to be part of the development of new business capabilities. We are working across the company to rethink, reimagine and leap into a new world where the support that we provide for our devices gives us a competitive advantage in the market. We want to hear, “I buy Microsoft devices because the buying & support experience are the best available in the industry.” We believe that with the right talent and innovative thinking, we can make this vision a reality.ResponsibilitiesCREW is looking for a creative problem solver and diverse thinker. A peer and partner who cares about adding to our team culture and engaging the community we serve. We believe that why we do things is as important as what we do. You should be purposeful, quality-driven, curious, determined, collaborative and able to have fun. As Business Strategy Manager you will play a critical role in identifying and exploring opportunities for growth and differentiation for Microsoft Hardware experiences. You’ll work alongside the Director of Customer Success and Experience to evaluate new opportunities, both large-scale and local-level to accelerate experience development and competitiveness. You will leverage your analytical and writing skills to clearly articulate ideas and then dig deep into the details, building towards solutions to be presented internal and external to the team. If you can bring a unique mix of creative thinking, a thirst for uncovering the up-and-coming and an ability to showcase ideas in written and visual format – then we want to talk!
As a CREW Business Strategy Manager, you will:

• Proactively identify, assess, prioritize and champion new development opportunities within CREW and with partners across Devices and partner teams
• Conduct research by collecting and interpreting information across various sources, analyze and leverage analysis of others to synthesize information, frame and answer strategic questions with clear, structured and data-driven approach.
• Drive key strategic projects across CREW and partner teams; including project plans, recommendations, impact assessment and driving alignment between leaders
• Communicate and advocate insights across team and to leadership, convey viewpoints via written documents, as well as presentations.
• Executive deck design and content to tell end-to-end story across multiple altitudes of strategy
• Effectively collaborate to gain support and build momentum for long-term initiatives

QualificationsRequired Qualifications:

• Bachelor Degree
• 5 + years of relevant experience
• Demonstrated hypothesis-driven, problem-solving orientation with ability to leverage both quantitative and qualitative analyses to drive decision making and business results
• Strong oral and written communication skills and ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner
• Strong PowerPoint with design skills
• Demonstrated experience proposing, debating and managing executive level proposals and presentations.

Preferred Qualifications:

• Master's Degree
• PMP Certification

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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