Business Operations Analyst, Sr

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. We take the responsibility of being the second largest non-bank lender seriously. loanDepot’s long term commitment begins at origination continuing with long term support through our in house servicing teams. Our loanDepot servicing division puts our customers first, promotes teamwork & provides our employees with the fuel needed to succeed in their careers. Come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for working with our business partners throughout the Servicing organization to identify, document, cost justify, test and implement productivity improvements, cost savings, compliance initiatives, quality assurance measures and system upgrades. Utilizes broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Addresses barriers and obstacles to figure out and recommend new solutions to help improve on the current/past state. Innovative in finding solutions to reoccurring problems to keep department moving forward. This position ensures the performance of all duties are in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Coordinates and executes on projects and reports with business partners, IT, vendors and senior management.
• Maps out current processes identifies disconnects and re-engineers’ processes to gain efficiencies.
• Develops ad hoc reports to help the business understand current operational performance.
• Pulls data and performs second-level operational analysis to determine opportunities to optimize effectiveness and efficiency.
• Works with senior operations management to understand data and analysis, allowing them to make suggested improvements based on recommendations.
• Utilizes tools, such as Visio, Excel, Access, Sequel Management Studio and CMS reports to mine data and present solutions in an organized, professional format.
• Coordinates with other analysts to put proper reporting metrics in place to measure quality and productivity results.
• Clearly communicates analytical results to senior operations management.
• Performs ad hoc analysis for operations to help them understand their business better.
• Support seOscar processes as related to data retention, reporting/forecasting, potential scripting in WIP queue, etc.
• Responsible for highest level of quality, timeliness, and quantity of work completed; sets reputation for consistently producing the highest-quality work.
• Performs other duties and projects as assigned.

Requirements:

• Ability to apply independent judgment and creativity to complete tasks.
• Advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department specifically in the Credit Reporting space.
• Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes.
• Trusted to independently manage time, priorities and resources to achieve goals.
• Operates effectively in a collaborative manner, with minimal coaching or supervision.
• Effectively builds strong relationships across multiple business areas.
• Participates in and supports strategic initiatives.
• Ability to train new or existing staff when necessary; provides quality control support to team members.
• Takes the initiative to add value to work and the organization; performs above and beyond the basic requirements of the job.
• Understands the business and uses information to make cost-effective decisions.
• Capable of problem solving and making independent decisions using available information.
• Shows insight into the root-causes of problems and generates a range of solutions and courses of action.
• Demonstrates a strong sense of ownership and commitment to achieving results; driven to offer helpful suggestions to complex problems.
• Goes to extraordinary lengths to deliver on the customer experience; dedicates time to recognize others’ contributions.
• Excellent written and oral presentation skills.
• Strong emphasis on data analytics.
• Demonstrated knowledge in area of focus (Credit Reporting Compliance).
• Ability to work with little to no supervision while performing duties.
• Strong knowledge and experience with consumer laws and regulations including but not limited to FCRA, FACTA, Regulation V and UDAAP as applied to the mortgage servicing industry.
• Relevant certifications desirable; experience in the mortgage industry a plus.
• Bachelor’s degree and five (5) additional years of related experience in the mortgage industry; eight (8) years relevant experience may be substituted in lieu of a degree.

The Perks:

• Competitive compensation reliant on ability & experience.
• Excellent benefits package including multiple health, dental & vision options.
• Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.
• 401K with robust company match.
• 15+ PTO days in addition to 8 paid company holidays.
• The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.