Business Office Assistant

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Stand and greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Answer telephones and direct calls to appropriate staff using the Scheduling Institute dialog.
• Schedule and confirm patient appointments.
• Operate office equipment, such as voice mail messaging systems, and use word processing, label making software, copier, printer and scanner.
• Maintain medical records and correspondence files.
• Compile and record medical charts, reports, or correspondence.
• Receive and route messages or documents, such as laboratory cases and faxes, to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, health histories, or forms, such as intake or insurance forms.
• Complete insurance verification forms.
• Position may be responsible for opening the office.
• Position is responsible for pulling and accurately filing charts.
• Ensures printed material and forms are up to date. Registration forms annually, insurance verification forms semi-annually and Soonercare forms are updated daily.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance

Position Qualifications

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Reliability - The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Accountability - Ability to accept responsibility and account for his/her actions.

Education:

High school graduate or General Education Degree (GED) required

Experience:

Prior administrative experience required

Computer Skills:

Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.

Other Requirements:

Bilingual preferred

Dental experience a plus