Business Manager

The Business Manager is responsible for assisting in the management of all financial elements of the organization, staff management and development, administrational support and services that contribute to achieving the business goals and the effective management of the company.

Essential Duties and Responsibilities

• Manage customer and vendor accounts
• Receive and process payments, make bank deposits as required
• Generate reports to assure accuracy in billings customer billings for slip, storage, and service work
• Review system, account balances, revenue deferrals, and contract setup
• Lead general office duties such as processing vendor invoices, answering phones, processing incoming mail, filing, data entry, and ordering office supplies
• Ensure marina staff, especially customer service representatives, observe best practices when interfacing with customers, develop processes to ensure customer inquiries, and properly addressed
• Encourage team members to maximize their abilities and build a healthy company culture
• Provide facility tours when requested
• Assist in the interview and hiring process of new employees as needed
• Provide administrative assistant duties to the General Manager as needed
• Available to work overtime when required
• Other duties as assigned by Manager

Technical and Physical Requirements

• High school diploma or equivalent required
• Associate or Bachelor’s Degree preferred
• 2 years’ relevant experience preferred
• Proficient in Microsoft Office
• Ability to sit for long periods of time
• Ability to lift 20 pounds

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates’ professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.