Business Applications Manager

JOB
INTERNAL CANDIDATES ONLYLake Washington Institute of Technology (LWTech), located 15 miles northeast of Seattle, is the only public institute of technology in Washington state and has provided high quality education since 1949. We offer 8 applied bachelor's degrees, 43 associate degrees and 91 professional certificates in 42 areas of study, including STEM-focused programs in Science, Technology, Engineering and Math. LWTech is located within the city of Kirkland, which is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo. LWTech was recognized by the Aspen Institute as one of the top 150 two-year colleges in the nation in 2018 and is proud to be a Military Friendly School.LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more on our EDI efforts please go to our EDI Council Page The ctcLink Business Applications Manager position supports LWTech's migration to and support of a new Enterprise Resource Planning (ERP) system. This position reports to and is supervised by the Chief Information Officer. This role assists in ensuring the project is implemented on schedule by planning, tracking, and reporting the college tasks that must be carried out as identified and planned by the PM. To support this project, the BAM/OCM will collaborate with the PM, the project team, and the college's business area staff. The Business Application Manager’s responsibilities in project and change management include, but are not limited to: project support to the PM; project planning, communication and administration; Organizational Change Management, business process discovery and change; and new business process training.

EXAMPLE OF DUTIES
Organizational Change Management (Pre-Launch)Consults and collaborate with stakeholders to understand existing business processes, their workflows and supporting activities and technologies so they can be aligned with the new ctcLink ERP processesWorks with college area process/functional coordinator teams, and subject matter experts (SME's) to ensure processes, data, technology systems, and security roles for ERP system end users are defined and understood, and presents information to work groups, project teams, and stakeholdersWorks with college area process/functional coordinator teams, and subject matter experts (SME's) to conduct gap analysis between current and future processes and their outputs and reporting requirements, identifies potential risks in the change-over, then develops and presents solutions with stakeholdersLeads Data Configuration activities with College SME'sLeads User Acceptance testing activities with College SME'sAssists the PM in OCM training by identifying ctcLink and business process training, and monitors, tracks and reports on OCM training activities to their completionProject Implementation Support (Pre-Launch)Works closely with the LWTech Project Manager and LWTech business area teams, and coordinates with the Washington State Board's project oversight team and their contractors on ctcLink project work, scope, schedule, implementation activities and change management activitiesBuilds and maintains working relationships with all departments on campus, project oversight teams, clients and members of assigned project teamsAssists the PM in development of project communications and the routine preparation and distribution of ctcLink information to all stakeholdersCollaborates with the project teams, and with partner institutions, to plan, schedule and execute specific tasks (functional area and Information Technology) to ensure completion of project tasksTracks and updates status reporting on the progress and issues impacting the project or change management implementation tasksBusiness Application Support (Post-Launch)Lead support contact for all business applications related to ctcLinkManages local LWTech ctcLink helpdesk. Triages trouble tickets and delegates support where appropriateEnsures trouble tickets issued to SBCTC/PeopleSoft support system are addressedWorks with SBCTC Project Staff and PeopleSoft to develop and provide training and workshops for all employees and studentsWorks with pillars to maintain business process maps and to ensure functional efficiency of business processesProvides understanding to data flow between modules and process relationshipsManages security procedures for ctcLinkRequired knowledge, skills and abilities: Knowledge of: Project and change management principlesBusiness process gap and change analysisLucidchart, MS Project, MS Office Software Suite, MS Office 365 SharePointUnderstanding of the confidentiality of records and the protection of privacy (i.e. FERPA, HIPPA)Skills: Communication and interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc. sufficient to exchange or convey information, receive work direction and obtain cooperationManaging multiple priorities simultaneouslyCollaboration and motivationAnalyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goalsConflict resolutionsResearching, documenting, troubleshooting, conducting data and gap analysisAbility to: Communicate and articulate technical information in a concise manner to diverse stakeholdersSupport the management of multiple paths and teams in a single projectCollaborate and communicate with a wide range of technical teams (information technology/data) and non-technical teams (departmental process and financial subject matter experts)Organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on timeConsistently and accurately document information and update records to reflect the most current informationAdapt effectively to handle highly stressful or adverse situations, making good decisions, working calmly and accuratelyEffectively enter, retrieve and use data in the required software management systems

MINIMUM QUALIFICATIONS
Minimum QualificationsAssociates degree in a related field with 1-2 years of experience in project/management support, planning, and implementation; or five (5) years sufficient combination of education and related work experience. Exposure to team or group training and facilitationAptitude and ability to quickly learn in a new working environment, then recognize and adapt business processes as required to new technologies and ctcLink's ERP systemsOrBachelor's degree in education, business, computer science, student development/student services or other related field; or equivalent business experiencePreferred QualificationsPrior business administration, IT, project management, process change implementation experience (Lean, Six Sigma, etc.) or related educationExperience working in project teams and with stakeholders at all levels of an organizationExperience working in higher education in WA Community and Technical CollegesExperience with Oracle/PeopleSoftDemonstrated commitment to Equity, Diversity, and Inclusion

SUPPLEMENTAL INFORMATION
Salary is between $75,000 per year, depends on qualifications. This is a full-time, 40 hour per week position. Working hours are typically 7:30 am - 4:30 pm Monday through Friday; some evening and weekend hours as needed. Medical, dental and insurance benefits are provided as currently administered under Public Employees Benefits Board; State Retirement Plan; vacation begins to accrue 2 day's per month and sick leave begins to accrue at 1 day per month, effective upon employment. This is an exempt position and employment is at-will.Required Online Application Materials: Online applicationCurrent resumeCover letterResponses to the supplemental questions included in the online application processConditions of Employment: Official transcripts/certifications will be required upon employmentJob offers are contingent upon successful completion of background/reference checksPhysical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Mobility: ability to sit, walk or stand for extended periods of timeDexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes and/or prepare materials or equipmentLifting: frequently lift, carry, push, pull, or otherwise move objects up to 10 pounds Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in personEmotional/Psychological Factors: ability to make decisions and concentrate, frequent contact with co-workers, as well as the publicVisual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently Environmental/Work Conditions: Frequent use of office equipmentExposure to weather; corridors between building are located outdoors Eligibility Verification: If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to workAffirmative Action StatementLake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status orVietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to the Meena Park, Executive Director of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212. Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College’s commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech’s Annual Safety Report (ASR) is available online at www.lwtech.edu/about/campus-safety/.To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form. CORRECTIONS OR EXTENDED NOTICES