Business Analyst - Health Alliance Plan

Under the general direction of Senior Business Analyst, Manager, or the Director, formulates and defines new business strategies and models to enhance business efficiencies. Assist with the defining scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering software limitations, operating time, and form of desired results. Develops requirements analysis, use case reviews, fit/gap analyses, and business process re-engineering. Understands the customer journey. Competent to work at the highest level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. You will communicate issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide high quality, efficient business processes and solutions that promote efficiency and aligns with the customer journey. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Subject matter expert in the supported business process and analyze information from various sources to identify trends and opportunities.
• Supports division by managing projects.
• Ability to report progress to various levels of leadership within organization.
• Keeps abreast of new capabilities and functionalities needed across the business processes being supported.
• Plans, designs and recommends business processes to improve and support business activities.
• Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
• Facilitates meetings with to gather and document requirements, workflows and explore potential solutions.
• Analyzes and documents client's business requirements and processes and communicates these requirements, including data analysis and volume estimates from organization.
• Collaborates with work teams, departments, system leadership, staff, other IT groups, and to define needs and business requirements.
• Provides input into developing and modifying systems to meet needs and develops business specifications to support these modifications.
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that requirements are incorporated into the system design.
• Assists in analyzing testing results.
• Participates in reviews and inspections to verify 'intent of change' is carried out through the entire project.
• Participates in business analyst tasks on information technology projects, problem tickets and provide support to other team members.
• Performs initial analysis of identified issues.
• Occasionally trains end users or coordinate with the Training team to help guide the development of end user training materials as needed.
• Ensure proper documentation and on-time delivery of all functional artifacts and deliverables for assigned work.
• Acts as liaison to IT, operations and/or vendors supported in the division.
• Works to understand, develop and propose business requirements.
• Serves as operational business unit SME for technical and/or data driven solutions.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree required or 5 years of applicable experience in lieu of degree; Advanced degree preferred.
• 5 years of applicable work experience required; 3 years applicable experience in a Healthcare setting preferred. Preferred experience includes strong knowledge of state-of-the-art approaches in design, build, test, problem solving, and ability to articulate examples of workflows and processes associated with that experience.
• Ability to work in a remote environment.
• Experience with Agile Management preferred.
• Experience documenting business requirements.
• Excellent communication (written and oral) and interpersonal skills.
• Proven ability to work independently and as a team member.
• Ability to be flexible and work analytically in a problem-solving environment.
• Good organizational, multi-tasking, and time-management skills.
• Experience in application programming or application support.

Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.