Broadband Specialist IV, Maintenance

GENERAL RESPONSIBILITIES:
Performs field technical work. Primarily responsible for maintain the HFC plant from node to tap through routine maintenance and repair of CATV distribution system and HSD system and for turn-on of new distribution system. Maintenance and troubleshoot the trunk system due to equipment and/or power failure.

SPECIFIC RESPONSIBILITIES:

• Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests; RF knowledge/troubleshooting; sweep & balance HFC plant.
• Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.
• Installs electronics and makes power connections; maintain power supplies.
• Properly uses, stores and maintains all test equipment used in system.
• Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system. Prepares estimates for projects, providing bill of materials.
• Works with connectors, fasteners and wire and uses hand tools; splices coax & fiber.
• May perform all duties of Broadband Specialist I-V, Technical Operations descriptions.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
• Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.
• On-call duty may be required; Other functions that may be assigned.

EXPERIENCE/SKILLS:

• High school diploma or GED required; Associates degree preferred.
• Valid driver's license; satisfactory driving record required.
• Required - Minimum of 6 months' time spent as Broadband Specialist III or 5+ years' equivalent cable technician experience.
• Required- NCTI Service Technician
• Required- NCTI System Technician
• Preferred- DOCSIS 3.1: Customer Premise
• 18 months tenure as a Mediacom BBS III or equivalent experience.
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls along with Home Controller.
• Knowledge of HFC plant, installs and service calls.
• Knowledge of Commercial Fiber PRI and Managed Voice installation and trouble shooting.
• Advanced level of mechanical skills for splicing
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
• Ability to trouble shoot customer premise equipment and cable issues

PHYSICAL REQUIREMENTS:

• Strenuous - Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.

Keywords: System Technician, Maintenance, Broadband Specialist V, Installer, Technical Operations, Technician, Cable, Construction, Maintenance, Telecom, Internet, Install, Home Security, Xtream, Fiber, Copper, Splice