Branch Member Service Representative

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Job Description and Requirements

Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Branch Operations team starting at $18.00/hour!

We are also offering a sign-on bonus for Branch Member Service Representatives hired on or before March 31, 2022! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!

Randolph-Brooks Federal Credit Union (RBFCU) is seeking candidates for Full Time employment opportunities in our San Antonio Central area. Candidates selected for this position must be able to work at any of our San Antonio Central Region branch locations to meet our growing staffing needs. Branch locations include: Austin Highway, Broadway, Windcrest, and Thousand Oaks. May occasionally be asked to work at other RBFCU locations as needed.

As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Essential Functions and Responsibilities:

• Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.
• Process a variety of transactions in various settings that may include in person, video conference, drive-thru and telephonic engagement channels.
• Maintain control of cash and negotiable instruments in accordance with policies, procedures and regulatory laws.
• Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel
• Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses
• Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
• Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
• Prepare various teller reports, and escort members into designated areas when requested.
• Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.
• Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.
• Employee must support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.
• Observe safety and security procedures, and report potentially unsafe conditions.

Requirements:

• High School diploma or GED
• Six months of work experience (financial institution, customer service or sales experience preferred)
• Excellent communication and interpersonal skills
• Must be able to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions.
• Proficient in utilizing PC, software and other office equipment.
• Employee must maintain continual eligibility for bondability.
• While performing the duties of this job, the employee is regularly required to stand or sit for extended periods of time.
• Requires good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly.
• Attendance and promptness is pertinent, must be able to work a flexible Monday through Saturday schedule and covering staffing at any location within their respective region if a business need arises.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Type: Full-time