Body Worn Camera Program Specialist

This position announcement will be used to fill full time, permanent, and safety-sensitive Body Worn Camera Program Specialist (Information Systems Support Specialist) vacancies in the Technology Department of the Anne Arundel County Police Department.

This is technical support work at the full performance level involving the design, implementation, troubleshooting, and maintenance of a variety of computer platforms, operating and monitoring all multi-platform hardware and software, and providing assistance to PC and network/telecommunications systems users. These systems include PC's and PC/LANs, minicomputers, mainframe applications, Computer Aided Dispatch systems, and similar technologies.

NATURE AND VARIETY OF WORK

Employees install and configure hardware and software, troubleshoot and provide first line diagnosis for PC/telecommunications hardware and software problems, and provide help desk problem resolution.

Employees receive general supervision from a higher-level supervisor. Work is reviewed in terms of effectiveness in meeting objectives. Guidelines in the form of County and departmental policies and procedures, technical manuals, and computer science principles and practices provide the parameters for employees to perform their work. Employees are required to use sound judgment as necessary to modify, adapt, or deviate from guidelines to accomplish work assignment objectives. Employees in this class interact with both technical and non-technical staff within other County departments.

Depending on the area of assignment, the work may involve bending, lifting and moving boxes, walking, standing, may be sedentary in an office environment, and may include the operation of a County vehicle for pick up and delivery of equipment. Employees may be required to work an evening or night shift, some weekends, and include overtime work.
Examples of Duties and Knowledge, Skills and Abilities: (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

Technical Support:

Determines requirements for applications systems, sharing of files and equipment, and data communications.

Installs, configures, upgrades, and troubleshoots hardware, software, data communications and related problems, and assists users.

Configures all software parameters for security and operational efficiency. Tests systems for integrity and performance.

Troubleshoots, diagnoses, and resolves computer problems in both network/telecommunications and stand-alone environments.

Provides technical support for multiple computer platforms, applications, and operating systems.

Advises, trains, and assists users on optimum use of equipment and ensures installation of desktop hardware and software in accordance with technical standards.

Tests hardware and software for integrity and performance.

Information Assurance:

Operates and monitors all computer systems, peripheral devices and data network equipment to ensure availability to system users.

Monitors the twenty-four hour seven-day a week operations of the Public Safety Network and Computer Aided Dispatch system terminals.

Schedules and conducts back up of large data files.

Maintains the computer data tape library system to ensure the disaster and recovery system is operating properly with the least amount of disruption to County Agencies for whom this service is provided.

Diagnoses and resolves computer and network system problems.

Determines correct computer application and analyses routines thoroughly to ensure that the computer software program will produce the intended product.

Reviews, prepares and migrates all legacy and web system application systems and all associated documentation from development environments into production environments.

Monitors and ensures the integrity and validity of all production environments.

Provides input regarding the development of information technology divisional policies, standards, and procedures governing computer operations quality assurance and security administration functions.

Help Center:

Receives, logs, and processes calls for assistance with PC's and other computer equipment.

Tracks and monitors PC problems to insure a timely resolution for the customer.

Assists end users by troubleshooting hardware, software, data communications, and related problems.

Provides user training and documentation for the use of hardware and desktop applications

Assists with the creation and maintenance of documentation of standard procedures and policies of OIT and the Help Center as related to PC set up, installation, and problem diagnosis.

Sets up and installs personal computers and peripheral equipment.

Rebuilds existing PCs in order to upgrade or otherwise improve and enhance performance of the PC.

Independently diagnoses desktop computing problems.

Ensures system security consistent with county policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of computer science principles and practices, including knowledge of relational data base systems, structured design and programming, data communications, quality assurance, information technology security and knowledge-based systems.

Knowledge of micro, mini and personal computer hardware and software and of system setup and troubleshooting same.

Knowledge of PC LAN system design and operation.

Knowledge of a variety of office automation systems.

Knowledge of the organization and operation of business department to which assigned or the ability to rapidly acquire such knowledge.

Knowledge of Quality Assurance and Information Technology security principles and practices.

Knowledge of source and object code library management systems (e.g. Panvalet), and Web application developers (e.g. WebSphere) and JCL (Job Control Language).

Skill in migrating and implementing application software from a development stage to a production stage.

Skill in developing and maintaining operational documentation for production applications and processes for use by non-technical and technical staff.

Skill level in the use of spreadsheets, word processing, graphics, communications, data base management systems, and integration of data between diverse systems.

Ability to use and interpret technical manuals.

Ability to install IS components, install and test software.

Ability to understand and apply basic quality assurance and computer/network security practices and departmental Information Technology security policy and standards.

Ability to work with and provide assistance and training to non-technical staff-clerical, and professional and managerial.

Ability to effectively communicate in verbal and written form.

Ability to work independently, and follow standard operating procedures and departmental policies and standards.

Ability to communicate effectively, both orally and in writing.

Ability to apply policies, standards and procedures in the absence of information technology management.
Minimum Qualifications: Two (2) years of course work with an AA certificate in electronic data processing from an accredited college, supplemented by courses in computer system administration or a related field; two (2) years of experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware and software.

NOTE:
The two (2) years of course work with an AA certificate in electronic data processing from an accredited college, supplemented by courses in computer system administration or a related field may be substituted with an additional two (2) years of experience in technical support and maintenance of computer systems, including the configuration and troubleshooting of hardware and software, in addition to the required two (2) or more years experience for a total of four (4) or more years experience AND to include skill in software application administration, video system applications or related field.

ADDITIONAL NOTES:
This is a Safety Sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.

The selection process includes a comprehensive background investigation.
Supplemental Qualifications: Preference will be given to those applicant with:

1) Experience providing technical and configuration support of law enforcement body worn camera systems.
2) Experience with desktop, laptop and vehicle based mobile computer systems.
3) Experience with enterprise cellular phone management systems.
4) Experience working in a law enforcement environment.