BMV Clerical Assistant 2

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

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  Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
  
  About the Job

This position is located in the agency’s Central Office – Central Issuance Department. The purpose of this position is to ensure timely validation of credential transactions prior to releasing, printing, and mailing in a safe and secure manner.

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  Ensures efficient operational and technical processes for securely issuing credentials that are timely and accurate control of credential applications
• Oversees credential document exception processing by providing documentation to exception committee members, tracking process to completion
• Researches customer credential status and responds in a timely manner to various customer service and communications departments throughout the Bureau
• Follow agency policies and operating procedures daily to ensure efficient daily production
• Processes all returned mail, including logging the mail, researching customer information and re-mailing or distributing it within the established departmental guidelines within a 1 day TAT
• Answers technical questions and traces requested information
• Sorts and distributes or responds to and handles records, files, and other documents
• Process mail correspondence daily which includes typing/printing letters and inserting comments
• Ensure that all CVP applications are processed within a 1 day TAT
• Oversee and track branch errors processes
• Verify and Report Alien and I-94 Forms utilizing Department of Homeland Security’s Verification Information System Database
• Notify and correspond with Applicants for additional information
• Represents the agency in a positive and professional manner
• Exhibits a courteous, respectful, and friendly demeanor
• Complete work in a time and efficient manner

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

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  Ability to multi-task, be challenge driven, and goal-oriented
• Possess strong, effective time management and organizations skills
• Ability to manage multiple projects, remain organized, and be detail oriented
• Ability to effectively communicate verbally and in writing
• Ability to adhere to department policies and processes for secure issuance
• Ability to function in a small independent group environment
• Thorough knowledge of departmental function and the organization of the agency
• Be flexible and a creative thinker
• Ability to learn and retain the operation of all CVO systems
• Practical knowledge of laws and regulations pertaining to section functions
• Basic knowledge of computer procedures
• Ability to compose correspondence
• Ability to be tactful when dealing with visitor and answering telephone calls
• Must enjoy working in a team environment
• Display an ability to work and communicate successfully
• Produce accurate and quality results
• Provide premier customer service
• Follow and support BMV policies and procedures

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) and vision/dental coverages
• Wellness program (offers premiums discount for the medical plan)
• Health savings account (includes bi-weekly state contribution)
• Deferred compensation account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 on election years
• Qualified employer for the Public Service Loan Forgiveness Program
• New Parent Leave
• Free Parking
• Free LinkedIn Learning

If this is an Intermittent position, the position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer