Billing Specialist – Revenue Cycle Management

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
This is a REMOTE position and we are open to looking at applicants across US and Canada
Position Summary:
Revenue Cycle Management (RCM) a new service offered by PointClickCare. We are an extension of our client’s back office and manage their billing, collections, and other revenue cycle related activities. The Billing Specialist reports to the Service Delivery Leader and collaborates with our RCM Managers to ensure the successful onboarding of new customers. Using your deep billing expertise, you will work closely with customers to understand their requirements and configure their PointClickCare system for RCM services. You will also complete an initial billing cycle then oversee their transition to our Central Business Office (CBO). During the transition you will help train the CBO staff on any new payors or customer specific requirements and ensure they have the knowledge necessary to conduct ongoing revenue cycle activities. Key Responsibilities:

• Review the setup of a client’s PointClickCare Financial system and configure it for use of the RCM services.
• Establish billing and collection workflows that adhere to customer, regulatory and payor requirements.
• Conduct all billing related activities for the first full revenue cycle to certify that the setup is working as expected. Activities may include billing, cash posting, reconciliation, daily account management, etc.
• Oversee the successful transition of new clients to our Central Business Office which will assume day-to-day responsibility for ongoing RCM activities.
• Monitor the performance of the Central Business Office team during the post-transition period.
• Assist with RCM activities and resolution of clients’ reimbursement issues as necessary
• Elevate team knowledge by sharing learnings discovered through onboarding
• Assist with training, and education of Central Business Office team in conjunction with the RCM Operations Manager
• Collaborate with RCM Operations Manager and Principal Solution Leader to improve the quality and consistency of training and service delivery
• Manage a high volume, wide range of tasks and work within committed deadlines
• Effectively manage communication with clients and other stakeholders
• Other duties as assigned

Required Experience:

• 
  Must have billing experience using PointClickCare
• Post-secondary education, or equivalent experience in Skilled Nursing revenue cycle management
• Subject matter expertise in the areas of Private Pay, Medicare, Medicaid, Applied Income, and Managed Care reimbursement and regulations for Skilled Nursing Facilities
• Ability to establish productive customer relationships
• Excellent organizational and analytical skills.
• A passion for teamwork, collaboration, and revenue cycle management
• Excellent time management skills with sharp attention to detail.
• Solid written and verbal communication skills, with the ability to communicate technical billing concepts to a non-technical audience

#Remote #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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